About this role
- Circulating various documents to management to facilitate the approval process for items specified in those documents (e.g., contract extensions, manpower planning, vendor partnerships, etc.).
- Directing, supervising, and coordinating all General Support Collection operations to ensure the achievement of administrative, reporting, and support SLA targets in accordance with established quality standards.
- Calculating and executing the manpower fulfillment process for the Collection team in coordination with the HR team.
- Monitoring the workflow of the Ops Support team to ensure compliance with expected standards regarding SLAs, output quality (reports, data entry, etc.), and the execution of Desk Collection IVR processes.
- Serving as the primary point of contact between Collection users and Collection Vendors to ensure the alignment of operational and strategic goals.
- Formulating, finalizing, and strictly monitoring the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for Collection vendors.
- Overseeing the calculation of operational expenses and monthly invoices for Collection vendors based on performance data and contractual agreements, as well as processing and submitting payment requests within set deadlines.
- Bachelor Degree (S1) from Reputable University
- Minimum 2 years of experience in a similar role
- Strong leadership skill
- Proficient in computer applications, including Microsoft Excel, Google Sheets, and Google Docs
- Strong communication and collaboration skills
About the company
Cermati
Fintech · Series D · Jakarta, Indonesia
Stage & Valuation
Series D · $340M
Key Investors
MDI Ventures, Djarum Group, East Ventures
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Most hiring in
Sales (20) · Operations (11) · BizOps (10)
Cermati Fintech Group operates a digital financial platform and embedded finance ecosystem in Indonesia, offering credit cards, personal loans, insurance, and pay-later solutions. The company provides a financial e-commerce aggregator and 'as-a-service' fintech solutions to expand financial inclusion.
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