Be yourself at Protolabs
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.
Why Protolabs?
We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.
Become our new Organizational Change Specialist!
This is a hybrid position (Tuesday, Wednesday and Thursday in the office) based out of our Maple Plain location.
We are growing our change team and looking to add this headcount.
You will support key change initiatives that help employees successfully adopt new processes, technologies, and ways of working across the business. .
This is a great opportunity for an early-career professional — or someone looking to transition into HR, Change Management, Learning & Development, or Project/Program Management — who enjoys working with people, communicating clearly, and helping teams navigate change.
You don’t need direct change management experience to succeed in this role; we’re looking for transferable skills, curiosity, adaptability, and a genuine passion for collaboration, problem-solving, and supporting organizational transformation in a fast-paced environment.
Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.
Proto Labs, Inc. is an Equal Opportunity Employer
Physical Demands:
While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.
Work Environment:
Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.
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Shadow team members to understand current workflows, identify pain points, and uncover opportunities for quick improvements (“Kaizens”).
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Analyze the existing backlog of process issues to connect related items and identify root causes.
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Map current-state processes and collaborate with stakeholders to design and define ideal future-state workflows.
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Gather and analyze data from service systems (CRM/Salesforce, AX/ERP, eCommerce, and case/contact data) to quantify performance, size problems, and prioritize improvement opportunities.
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Work with team leadership to prioritize improvement initiatives based on impact and effort.
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Develop clear business requirements for CRM (Salesforce), AX (ERP), eCommerce, and other system enhancements, creating a prioritized backlog for the technology team.
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Act as a liaison between the business team and technical resources to translate needs into actionable development work.
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Partner directly with team members on specific projects to drive them to completion, including a sustainment plan.
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Perform hands-on work to help clear obstacles and build momentum for the team.
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Participate in — and help develop and refine — team huddles and leadership meetings to gather information, provide updates, support problem solving and escalation, and act as an extension of the leadership team.
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Coach and support the team in continuous improvement practices such as structured problem solving, standard work, and visual/daily management.
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Help foster a culture of continuous improvement by identifying improvement opportunities and demonstrating the value of process optimization.
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Perform other related duties as assigned.
Education and Experience:
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Bachelor's degree in business, operations, industrial engineering, information systems, or a related field, or a commensurate combination of education and experience.
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3–5 years of continuous improvement experience, including meaningful experience in transactional, service, or office environments (not solely manufacturing).
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Experience in a customer success, customer service, contact-center, sales support, or operations role with a deep understanding of business processes.
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Proven ability in process mapping, analysis, and improvement methodologies, including customer journey mapping and/or service blueprinting.
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Familiarity with CRM and ERP systems (Salesforce and AX/ERP; eCommerce a plus) and the ability to define requirements for system enhancements.
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Data gathering and analysis capability across service systems — able to pull and interpret metrics such as SLA/response time, first-contact resolution, backlog/aging, handle time, and CSAT/NPS.
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Proficiency in Microsoft Office.
Knowledge, Skills, and Abilities:
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An analytical mindset with the ability to “connect the dots” between disparate problems to see the larger picture.
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A proactive and assertive approach, with the ability to escalate issues and drive progress independently.
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Ability to apply Lean and continuous improvement methodologies (structured problem solving, standard work, visual/daily management) to transactional processes.
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Strong facilitation, coaching, and communication skills, with the ability to influence without authority across cross-functional teams.
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Strong organization and time management skills, with attention to detail and a devotion to eliminating variation and inconsistency in processes and systems.
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Ability to work independently in a fast-paced, team-oriented environment.
Preferred Qualifications:
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Lean or Six Sigma certification (Green or Black Belt); Six Sigma is especially valuable for reducing variation in transactional processes.
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Change management certification or experience (e.g., Prosci / ADKAR).
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Business analysis credentials or Salesforce Administrator certification.
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Experience facilitating Kaizen events in office/service settings and applying daily management and standard work to knowledge work.
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Familiarity with contact-center/ticketing platforms and BI/analysis tools (Excel, Power BI, Tableau, or SQL).
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Voice-of-Customer (VOC) program experience.
- We offer a competitive salary and total rewards package
- We offer amazing benefits including but not limited to:
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- You will receive at least 3 weeks of PTO + Wellness + Holiday Pay + Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program at a discounted rate
- Matching grants through Protolabs foundation
- And More!
Protolabs offers a competitive total rewards package, and compensation mix vary based on position, such as base wage, as well as other earnings including incentives and commissions. Actual pay offered will vary depending on multiple factors which may include, without limitation, job function, work experience, specialized skills, training, education, and certifications