SAM Pro / SaaS License Management Specialist

We are looking for a SAM Pro / SaaS License Management Specialist with strong ServiceNow experience to support software asset management, SaaS license optimization, integrations, and platform development.

Key Responsibilities

• Normalize and rationalize 18K+ software models , distinguishing applications from IT components.

• Manage software entitlements, identify unused licenses, and drive license reclamation and cost savings .

• Configure ServiceNow SaaS License Management and determine which SaaS applications should be tracked.

• Build web gateway, SSO, and expense-data integrations to feed usage data into SaaS License Management.

• Develop scheduled data feeds to the portfolio platform, replacing manual REST-based data pulls.

• Implement application attributes such as criticality, purpose, and data classification .

• Configure owner attestation and promotion workflows .

• Build and maintain CMDB Health dashboards and reporting.

• Partner with stakeholders to improve software governance, data quality, and license optimization.

Required Skills

• Hands-on experience with ServiceNow SAM Pro / Software Asset Management and SaaS License Management .

• Experience with software model normalization, entitlements, license reclamation, and SaaS application tracking .

• ServiceNow platform development and integration experience.

• Strong knowledge of IntegrationHub, REST/Table API, and Flow Designer .

• Experience building integrations and scheduled data feeds.

• CIS-SAM certification preferred/strongly desired.

• CSA (Certified System Administrator) certification preferred.