Applications are closed for this role. It was originally posted 2026-07-24. It’s no longer accepting applicants — see roles Parallel Wireless is still hiring for →, or browse the live openings below.
About this role
- Serve as a representative of the IT Department by providing exceptional customer service and ensuring the timely resolution of support requests.
- Provide Level I and Level II technical support in a fast-paced, dynamic environment.
- Serve as the primary point of contact for end users, supporting hardware, software, networking, and account-related issues throughout the entire support lifecycle.
- Troubleshoot and resolve end-user issues efficiently, professionally, and courteously to maximize productivity for both onsite and remote employees.
- Create and manage user and computer accounts in Active Directory.
- Perform routine and non-routine Active Directory changes following established approval processes.
- Support and manage Windows, macOS, Linux, iOS, and Android devices using Mobile Device Management (MDM) solutions.
- Escalate complex or high-priority incidents to the appropriate support teams and collaborate with escalation teams to drive issues to resolution.
- Perform additional troubleshooting as requested by escalation teams and provide users with timely status updates.
- Accurately document, track, and verify the resolution of all incidents and service requests within the ticketing system.
- Follow all IT policies, procedures, and standard operating procedures (SOPs) when documenting and resolving support requests.
- Adhere to all corporate security policies and applicable ISO standards.
- Configure, deploy, and maintain end-user hardware, including laptops, desktops, peripherals, and workspace setups for onsite employees.
- Fulfill hardware deployment, replacement, and refresh requests in a timely manner.
- Continuously learn and adopt new technologies, systems, and IT processes.
- Perform additional duties and participate in projects as assigned by management.
Required Skills
- Excellent customer service, communication, and interpersonal skills.
- Strong documentation skills with exceptional attention to detail.
- Strong verbal and written English communication skills for in-person, phone, and email support.
- Ability to thrive in a fast-paced, customer-focused environment.
- Ability to work independently with minimal supervision.
- Strong organizational, time management, and problem-solving skills.
- Self-motivated with a proactive approach to learning new technologies and processes.
Technical Skills
- Experience supporting Windows 11, macOS, iOS, Android, and Linux operating systems.
- Experience administering Microsoft Intune, Microsoft Entra ID (Azure AD), Microsoft Exchange Online, and Active Directory.
- Experience with Microsoft 365 applications and services.
- Solid understanding of networking fundamentals, including DNS, DHCP, firewalls, and switching.
- Basic PowerShell and Bash scripting experience.
- Experience supporting endpoint management and MDM solutions.
- Experience performing hardware deployments, lifecycle management, and refresh initiatives.
Experience & Qualifications
- Minimum of 3 years of experience in an IT Help Desk or Desktop Support role, primarily supporting Windows environments using Active Directory.
- Experience supporting a multi-site organization with 500+ users is preferred.
- Experience administering Windows Server environments is a plus.
- Industry certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent are a plus.
- Bachelor's degree (or equivalent) in Information Technology, Computer Science, or a related field from an accredited college or university.
Job Location: Pune
Employment Type: Full-Time, On-Site
Tech stack
Azure