Sr Salesforce Architect – Service Cloud

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com http://partech.com or connect with us on LinkedIn https://www.linkedin.com/company/partechnology/, X (formerly Twitter) https://twitter.com/par_tech, Facebook https://www.facebook.com/parpointofsale/, and Instagram https://www.instagram.com/partechnology/.

Sr Salesforce Architect – Service Cloud

PAR is looking for a Sr Salesforce Architect to join the team. PAR is an international, fast-paced, high-growth environment, and our tech stack is cloud and SaaS first, with a limited on-prem footprint. Our ideal candidate will embrace diverse perspectives and exhibit a blend of functional sales and support expertise, strong technical acumen, creativity, entrepreneurial spirit, and communication skills, all while keeping business objectives front and center.

The Sr Salesforce Architect is a critical member of the team who will help maximize the value of the Salesforce platform while adhering to best practices therein. Together with Product Management, you’ll partner with business stakeholders, SF Developers/Admins, Release Managers, and the QA team on solution discovery and delivery. The Salesforce Architect will be able to conceptualize new solutions and formulate recommendations to enhance existing functionality. This opportunity is ideal for someone looking to grow their career and work cross functionally with a company that’s growing its business on the Salesforce platform.

This role will lead the architectural vision across Salesforce – Service Cloud platforms, ensuring secure, scalable, and high-performance solutions aligned with PAR’s technology standards, security/compliance and regulatory requirements as necessary.

Why We Need You

· Work with the product owner to understand requirements and design comprehensive solutions that meet stakeholder needs

· Define and document Salesforce architecture including integrations and customizations

· Serve as the Salesforce technical authority for complex implementations and integrations

· Lead solution design for integrations with internal systems (APIs, middleware, data platforms)

· Review and approve technical designs, data models, and implementation approaches

· Provide technical guidance and mentorship to the administration/development team to ensure best practices and standards are followed

· Ensure configurations and customizations comply with security standards

· Provide thought leadership that steers PAR’s digital transformation journey through efficiently designed business platforms, achieving a positive user experience and effective business process

· Work as part of a scrum team with SF Admins and QA to deliver value to the business

· Analyze existing processes and solutions for optimization and performance improvements

· Ensure reliable data synchronization with upstream and downstream systems

· Partner with integration and data teams to meet enterprise standards

· Partner with business stakeholders to translate requirements into technical solutions

· Drive platform optimization, performance tuning, and technical debt reduction

· Evaluate new Salesforce features and releases for business value

· Promote reuse, automation, and low-code/no-code best practices

What We’re Looking For

How You Show Up

· Ability to build collaborative relationships with diverse stakeholders

· Effective communicator who can coordinate, escalate, provide feedback, and ask for help

· Continuous learner, innovator, and collaborator who thrives on helping people achieve more than they thought possible – together, we win as a team!

Must Have

· A bachelor’s degree in a business or technology related major and relevant Salesforce certification, but we’re flexible depending on your experience

· 10+ years working with Salesforce Service Cloud in an Admin capacity – 4 of those years as an Architect

· Well-rounded functional knowledge across Case Management, Knowledge base, and customer service portals

Experience working within a formal Salesforce Application Lifecycle Management environment (Dev/QA/UAT/Prod)

Nice to Have

· Experience working within the Agile Scrum methodology

· Experience working with Commerce Cloud

· Experience working with Gearset or another Salesforce Dev Ops enabling tool

· Experience working in a SaaS technology company or similar fast-paced, high-growth environments

· Experience with M&A

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected].  [email protected] you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.