Principal AI Software Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Principal AI Software Engineer – Cloud AI Platforms

At NICE, we are not just building software—we are transforming how cloud operations are run using AI. We are building intelligent platforms that can understand system behavior, make decisions, and automate real-world operational workflows at scale. If you’re excited about applying AI beyond chatbots into real production systems, this is an opportunity to work on meaningful, high-impact problems.

What’s the role all about?

As an AI Software Engineer, you will be part of a team building AI-powered operational platforms that integrate across monitoring systems, CI/CD pipelines, ticketing tools, and cloud infrastructure. You will work on designing and implementing intelligent workflows, integrating AI models, and building scalable systems that automate complex operational tasks.

This is a highly hands-on role focused on building, integrating, and scaling AI-driven solutions in production environments .

How will you make an impact?

• Build and scale  AI-driven workflows and automation systems

• Develop integrations with systems like monitoring platforms, ticketing tools (ServiceNow, Jira, OpsGenie), CI/CD pipelines, and cloud services

• Design and implement  APIs, tools, and data pipelines  that power AI-driven decision-making

• Work on  LLM integrations, prompt engineering, and orchestration layers  — streaming responses, function calling, tool use, RAG pipelines, agentic orchestration

• Build and maintain full-stack AI applications using  TypeScript, React, and Next.js  — from user dashboards and personalized experiences to real-time analytics and interactive tools

• Translate real-world operational problems into automated, intelligent solutions

• Collaborate with Product, SRE, and Infrastructure teams to deliver end-to-end capabilities

• Improve system performance, reliability, and observability

• Build  evaluation and observability systems  — measure model capabilities, monitor output quality, and create dashboards that keep the product improvable

• Create  reusable platforms and tools  that accelerate development — component libraries, shared abstractions, internal tooling that multiplies team productivity

Key Responsibilities

• Design and develop scalable backend systems for AI-powered platforms

• Build and maintain AI integrations, workflows, and automation pipelines

• Implement REST APIs, microservices, and event-driven architectures

• Design and implement  database schemas  and queries for complex domains — tracking, engagement, reporting

• Work with both structured and unstructured data for AI use cases

• Contribute to CI/CD pipelines, testing, and deployment automation

• Troubleshoot and optimize production systems

• Collaborate with cross-functional teams to deliver high-quality solutions

• Contribute to reusable frameworks and engineering best practices

• Prototype fast — move from concept to working demo in days, ship incrementally

What we’re looking for

• 10+ years  of software engineering experience, strong focus on full-stack web development

• Expert in TypeScript and React  — performance optimization, modern patterns (hooks, context, suspense), component architecture

• Production experience with Next.js  — App Router, Server Components, API routes, SSR/SSG, edge deployment

• Hands-on experience with LLMs  — prompt engineering, streaming APIs, function calling, tool-use, chaining and orchestration patterns

• Experience with Vercel AI SDK  — unified LLM provider interface, streaming, structured output, tool calling across OpenAI/Anthropic/Google/xAI

• Model Context Protocol (MCP)  — building or consuming MCP servers for extensible AI tool use

• Strong backend fundamentals  — Node.js or Python, REST/GraphQL APIs, relational databases, Redis, auth

• Solid database design  — PostgreSQL, Drizzle ORM, schema modeling for complex domains, query optimization, migrations

• Experience building scalable, distributed systems in cloud environments (AWS / Azure)

• Working knowledge of CI/CD, Docker, Kubernetes

• Familiarity with  Tailwind CSS, Radix UI  and modern component-driven UI development

• High agency  — you operate independently in ambiguous environments, take ownership of problems, and drive them to completion

• Strong problem-solving and analytical skills

• Ability to work in a fast-paced, evolving environment

• Communicate effectively with both technical and non-technical stakeholders

Nice to have

• Experience building  agentic coding tools , AI agent frameworks, or developer-facing SDKs/APIs (Claude Agent SDK, OpenAI Agents SDK)

• Experience with  Vercel ecosystem  — Next.js, AI SDK providers, Turbopack

• Background in  evaluation frameworks  — measuring model capabilities, collecting human feedback at scale, A/B testing outputs

• Experience with  sandboxed execution environments  for safely running AI-generated code

• Built  research tools, experimentation platforms , or scientific software

• Proficiency with  Python  — FastAPI/Django, data pipelines, ML tooling

• Knowledge of  observability tools  (Grafana, Prometheus, Sentry, etc.)

• Experience building  automation or internal platforms

• Familiarity with  real-time features  — WebSockets, streaming UX, collaborative interfaces

• Knowledge of  advanced web technologies  — WebGL, WebAssembly, web workers, PWAs

• Experience with  alternate JS runtimes  — Bun, Deno

• Built open-source tools or platforms with active user communities

• Strong quantitative foundation (math, physics, or related fields)

Representative Projects

Things you might build in this role:

• Interfaces for collecting and managing  human feedback on model outputs  at scale

• Experiment orchestration platforms  — launch, monitor, and analyze complex AI research runs

• Visualization tools  that help understand model behavior and identify failure modes

• Reusable components and frameworks that enable  rapid development  of new AI applications

• Sandboxed execution environments  for safely running AI-generated code

• AI-powered  personalization engines  — tutoring, content generation, adaptive features

• Workflow builders  that let non-engineers orchestrate AI capabilities visually

• Enterprise integrations — ServiceNow, Salesforce, Confluence, Jira

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.