Host Success Agent

• Schedule and execute phone calls with property owners to help them create Google Maps pins for their Neighbor listings. Note that this responsibility will account for 50-75% of your time.

• Improve Google Maps pin quality and performance through ongoing optimizations (photos, descriptions, review solicitation, etc.).

• Help scale Neighbor’s signage program by distributing signs to property owners.

• Act as Neighbor’s front line of communication with property owners, helping them improve their listings to attract more renters.

• Propose solutions to make Host Success initiatives more efficient and effective.

Required

• At least one year of work experience.

• Strong attention to detail.

• Demonstrated ability to communicate with customers, particularly over the phone, in a professional, neighborly manner.

• Ability to follow a process while also spotting ways to improve it.

• Strong organizational skills and ability to manage a high volume of work without significant oversight.

Nice to haves

• Interest in local SEO, marketplaces, or marketing.

• Experience building AI workflows.
• Stock options

• Medical, dental, and vision insurance

• Generous PTO

• 11 paid company holidays

• 401(k) plan

• Infant care leave

• On-site gym/showers open 24/7