The Student Services & Experience Manager (SSEM) role is responsible for ensuring our student experiences remain at the centre of our operations, through overseeing the student services team and supporting them to deliver a welcoming, effective and high standard of support across the student life cycle, from welcoming them to Navitas English and providing ongoing administration, activities, accommodation and student welfare services.
Essential:
- Working with Children Check (or appropriate state required documentation)
- High school certificate or higher
- Customer service focus with the ability to interact well with people from a wide variety of cultural backgrounds.
- Highly organised with the ability to multitask, prioritise work, complete tasks under pressure and within tight time frames, with an attention to detail.
- Excellent written and verbal communication skills.
- Experience in using tools and systems such as a Student Management System and MS Office skills.
Desirable:
- Previous experience in an administration management role.
- Knowledge of the ELICOS industry.
- Experience in student accommodation reservations or similar.
- Experience dealing with study groups
- Handling payments and receipting processes.
Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Working in our University Partnerships Australasia (UPA) division you’ll be part of a team supporting Navitas’ portfolio of colleges, campuses, and offices.
What we offer
An attractive remuneration package will be negotiated with the successful candidate. The Navitas Group offers outstanding long-term career opportunities within Australia and abroad, and is values driven and an equal opportunity employer.
How to apply
Enquiries and applications addressing the essential and desirable Selection Criteria and a current CV should be sent to:
Alex Cadman Director, Centre Operations [email protected]
Applications close midnight Sunday September 6th 2026
Successful applicants require working rights in Australia and will be subject to relevant pre-employment checks.
Navitas strives to be a workplace that promotes diversity, flexibility and equal employment. As such, we invite experienced candidates of all ages, people with a disability and Indigenous Australians to apply.