Regulatory & Referential Compliance Team Manager | CSG

Natixis in Portugal is currently seeking a Team Manager to join the CSG (Client Support Group) department.

This Center, located in Porto, is responsible for the KYC onboarding of new clients and periodic reviews of existing clients across EMEA, APAC and America, as well as all supporting activities related to the KYC activity (Quality & Control, data management, Third party administration and regulatory topics, among others).

In an evolving environment, you will need to make sure that your team delivers a level of service which is suitable for meeting regulatory requirements and company standards as well as internal and external customers’ needs.

Main Responsibilities

• Manage an area of high importance for the company, being responsible for Third Party Administration Team (TPA), Regulatory & Reverse KYC Team and Front Office AMER Support Team
• Support the development and implementation of policies, processes and procedures, aligned with the defined strategy and ensure the implementation and execution of the processes for which the area is responsible, as well as ensure compliance with internal standards and procedures and with local and international legislation and standards.
• Plan, develop, manage and control the activities, areas and/or functional domains under its management, in line with the budgets and objectives defined and report their developments periodically, to improve the performance of the area.
• Manage a team of qualified professionals working in a complex environment, managing heterogeneous profiles in terms of professional responsibilities, expertise, and scope of action, ensuring their development, growth and motivation.
• Attracts, leads, guides, evaluates and develops employees, ensuring the planning and adequacy of the teams in terms of size, knowledge and skills, focusing on performance and operational efficiency. Ensure that team members are fully trained on specific internal systems and tools such as Téthys, DRAW, Regtool, and Client Pass.
• Manage all the Talent Management Processes, such as the Annual Performance Review, Salary Review, Talent Review and Training.
• Develop and maintain relationships with various stakeholders, internal and external, institutionally representing Natixis as the main interlocutor in meetings, working groups, forums and conferences, if needed.
• Liaise, when applicable, with external outsourcing companies regarding recruitment and is responsible for Contract & Vendor Management.
• Develop and maintain relationships with Natixis Peers and Management Community.

Hard Skills

• 5-7 years of experience in a similar production position in the banking sector, ideally CIB, as well as a significant experience in team leadership, change management, project management or business management.
• Familiar with KYC and Regulatory documentation (EMIR, MIFID, DFA...etc.).
• Proficiency in English (mandatory).
• Proficiency in French (plus).

Soft Skills

• Good interpersonal skills and proactive mindset, as well as a good negotiating capacity.
• Strong leadership skills with ability to manage a team balancing their production and the transformation agenda in an agile mode.
• Strong ability to engage into Transformation initiatives leading to change of organization, processes optimization and Tool automation to enhance the Employees, Partners and Customer journeys.

The position is based in Porto, but some travel may be required to Lisbon and/or abroad.

We will only consider CVs in English.

Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide.

As part of Groupe BPCE’s international division, Natixis in Portugal designs and delivers solutions for its two core areas – Corporate & Investment Banking and Asset & Wealth Management – as well as transversal services that support all entities across the Group.

With more than 3,000 employees representing 46 nationalities, the teams work across Information Technology, Banking Support Activities, and Compliance, in an integrated, inclusive, and cross-functional way, supporting all business lines and platforms of the Group.

A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the company's mission to transform traditional banking at a global scale: a perfect match in the Portuguese dynamics and entrepreneurial ecosystem.

Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring, and fair, ensuring every voice is heard and valued.