Associate Principal Consultant - Salesforce Business Analyst

Functional Knowledge & Skills:

• Proven ability to write clear user stories, process flows, and technical documentation. Relevant Salesforce certifications.
• Functional knowledge on Salesforce Sales Cloud, Service Cloud, Salesforce reports and dashboard, Flow Automation, etc.
• Hands-on experience with Salesforce configuration, data management, and reporting.
• Strong analytical and problem-solving skills with a focus on data integrity.
• High attention to detail when scoping projects and managing data schemas.

Job Responsibilities:

• Business Analysis & Requirements Gathering:
• Work closely with business stakeholders to understand business processes, challenges, and objectives.
• Conduct workshops, interviews, and requirement-gathering sessions.
• Document business requirements, functional requirements, user stories, and acceptance criteria.
• Analyze current-state and future-state business processes.
• Prepare process flows, use cases, and business requirement documents (BRDs).

Salesforce Implementation & Support

• Collaborate with Salesforce Solution Architects and Technical Leads to design optimal solutions.
• Translate business requirements into Salesforce functional specifications.
• Provide recommendations on standard Salesforce capabilities and best practices.
• Support configuration activities involving Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, or other Salesforce products.

Project Delivery:

• Maintain the product backlog and ensure alignment with the overall project roadmap and strategic objectives.
• Assist in drafting proposals and implementation plans for client initiatives.
• Monitor project progress, identify risks, and proactively escalate issues to the lead Product Manager.

Language & Communication:

• Professional working proficiency in both Spanish and English (written and verbal).
• Strong presentation skills with the ability to lead client-facing workshops in both languages

Must have Skills: Salesforce Landscape, Sales cloud, Service cloud, English, Spanish

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!