Senior Specialist, Business & Delivery Operations

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As a Senior Specialist, Business & Delivery Operations, you will help ensure that delivery teams execute projects efficiently, on time, within scope, and with a strong understanding of commercial and profitability objectives.

This is a hands-on operational role focused on connecting day-to-day delivery execution with resourcing, financial discipline, and process improvement. You will partner closely with Creative, Account, Governance, Finance, Project Management, and Resource Management teams to identify risks early, improve visibility, and support scalable execution across Mexico and LATAM.

You will not only track delivery performance, you will help teams act on it.

Core Responsibilities

• Monitor project delivery performance across timelines, scope, actual hours, budget consumption, utilization, and key risks.

• Support scope validation, effort estimation, and delivery planning to ensure projects are feasible, on budget, and aligned with commercial objectives.

• Identify and escalate scope leakage, unplanned work, rework, budget overruns, staffing gaps, and delivery risks, providing clear recommendations for action.

• Partner with Project Management, Account, Creative, Finance, Governance, and Resource Management teams to maintain accurate forecasts, capacity visibility, and operational reporting.

• Support resource allocation decisions across local teams, regional hubs, and internal departments, balancing quality, availability, seniority, location, and cost.

• Prepare and maintain dashboards, trackers, and reports for weekly operational reviews and monthly business discussions.

• Ensure teams follow standardized delivery workflows, project governance, scope documentation, status reporting, risk tracking, and handover processes.

• Use AI-enabled tools and automation as part of daily operations to streamline reporting, improve planning, reduce manual work, accelerate delivery workflows, and identify operational insights.

• Identify recurring operational inefficiencies and recommend practical process improvements that improve speed, quality, predictability, and cost efficiency.

• Build strong cross-functional relationships and constructively challenge unclear scopes, incomplete briefs, unrealistic timelines, and unplanned requests.

Qualifications and Skills

• 5+ years of experience in delivery operations, project management, production, resource management, or agency operations, preferably within a digital agency, media, technology, consulting, fintech, or other fast-paced, high-growth environment.

• Strong understanding of pa roject delivery fundamentals, including scope, timelines, effort estimation, staffing, budgets, and delivery risks.

• Exposure to financial concepts such as project budgets, actuals, burn rates, utilization, cost tracking, and margins.

• Advanced Google Sheets skills, with comfort working with dashboards and operational data.

• Experience with project management, CRM, and resourcing tools such as Salesforce, Jira, Monday.com, Smartsheet, or similar platforms.

• Interest in AI, automation, and process optimization within delivery environments.

• Strong communication skills in Spanish and English.

• Highly organized, analytical, proactive, and comfortable operating in a fast-paced environment.

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About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.

This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.