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Job Title: Security Operations Supervisor
Location: Miami-Dade
Pay: $20–22/hour
Schedule: 3pm-11pm or something similar with 1 weekend day off
Job Summary
We are seeking an experienced and professional Security Operations Supervisor to oversee security operations within the Miami-Dade. Working directly under the Director of Operations , this individual ensures field-level excellence by supervising personnel, maintaining site compliance, and providing logistical support. This role requires a "hands-on" leader who can transition seamlessly from training staff to troubleshooting equipment in a fast-paced environment.
Responsibilities
Reporting directly to the Director of Operations, the Road Supervisor is responsible for:
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Field Inspections: Conduct regular, unannounced site inspections to ensure security personnel are following protocols, maintaining uniform standards, and performing duties effectively.
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Logistics & Equipment: Handle the delivery of site equipment and supplies; troubleshoot hardware/software issues (CCTV, radios, tablets) to ensure zero downtime at client locations.
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Staff Training & Development: Familiarize new staff with site-specific post orders and conduct hands-on training for existing personnel to maintain high service standards.
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Operational Support: Assist in site coverage during emergencies or staffing gaps to ensure all posts remain secure.
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Performance Management: Execute and document coaching, counseling, and disciplinary actions for staff members in accordance with company policy.
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Reporting: Review and audit all timesheets, daily activity logs, and incident reports for precision and compliance. Provide comprehensive end-of-shift summaries to management and executive leadership detailing all operational actions, site visits, and incidents addressed.
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Client Relations: Interact with clients and residents professionally to address immediate concerns and maintain strong site-level relationships.
Qualifications
- Florida Class D Security License (Required)
- Valid Driver’s License with a clean driving record (Required)
- Willing to undergo and pass a background check and drug test.
- Minimum of 3 years of security supervision or leadership experience
- Flexibility for an on-call schedule as needed
- Strong technical aptitude for troubleshooting security equipment
- Excellent verbal and written communication skills
- Professional demeanor and strong attention to detail
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