JOB SUMMARY:
Be part of a fast moving, lean product development Organization, supporting the Lone Wolf family of Applications. Serve as the hands-on Team Lead for a Cloud Operations team responsible for the reliability, performance, changes, releases, maintenance, and day-to-day operation of infrastructure across AWS, Azure, and a private data center. Guide and mentor a small team of engineers while remaining actively engaged in the work, partnering with Development, Product, IT, DBA, and SRE teams to keep Lone Wolf's hybrid, multi-cloud environment stable, secure, and scalable across all product lines.
ESSENTIAL RESPONSIBILITIES AND DUTIES:
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Lead a team of Cloud Operations Engineers, providing day-to-day technical direction, prioritization, and hands-on support
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Mentor and develop engineers by sharing best operational practices and deepening the team's understanding of the applications and infrastructure they support
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Help build a best-in-class team in a hybrid and multi-cloud environment spanning AWS, Azure, and a private data center
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Operate, monitor, and maintain infrastructure and platform resources across AWS, Azure, and on-premises data center systems
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Recommend and help implement tooling that drives operational efficiencies
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Support orchestration, self-service, infrastructure-as-code, and messaging platforms in partnership with the SRE and DBA teams
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Manage and conduct infrastructure changes and application releases as per Release Management team schedule and needs
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Manage and conduct proactive maintenance of systems to ensure compliance and stability
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Respond to and help lead resolution of operational incidents, coordinating across teams and vendors as needed
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Provide analysis of operational efficiencies gained from increased automation, and evaluate new tools and processes to further improve operational and development outcomes.
OFF-HOURS / ON-CALL EXPECTATIONS:
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Participate in a rotating on-call schedule providing after-hours and weekend coverage for Cloud Operations incidents and escalations
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Serve as an escalation point during off-hours for incidents that require hands-on infrastructure expertise across AWS, Azure, or the private data center
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Coordinate off-hours maintenance windows, planned releases, and change activity in partnership with the Release Management team
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Help establish and refine on-call runbooks, escalation paths, and handoff procedures to reduce mean time to resolution.
QUALIFICATIONS:
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5+ years of operating and maintaining infrastructure and platforms in AWS, Azure, and private data centers
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5+ years of building and maintaining automation
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2+ years of proven leadership experience
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Experience with AI driven tools to assist with analysis, changes, and troubleshooting
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Experience with tools such as K8, Ansible, Terraform
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Experience with Azure Service Bus and queueing technologies
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In-depth understanding of network concepts
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In-depth understanding of security practices
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Background in an infrastructure role: Server, Network, Storage, etc.
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Experience working for a high growth SaaS company
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Agile, lean, or similar development methodologies/experience
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Experience carrying a production on-call rotation, including after-hours incident response and escalation
KNOWLEDGE/SKILLS/ABILITIES:
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Ability to use a wide variety of open-source technologies and tools
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Ability to leverage AI platforms to enhance individual/team performance
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Ability to code and script
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Experience with systems and IT operations
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Comfort with frequent, incremental code testing and deployment
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Strong grasp of automation tools
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Data management skills
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A strong focus on business outcomes
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Comfort with collaboration, open communication and reaching across functional borders
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Process re-engineering
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Communicating and collaborating with others
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Experience across multiple cloud providers (AWS and Azure) a plus
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Self-motivated and able to work in a small team with minimal supervision
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Desire to deliver the best solutions for the need
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Ownership of any output delivered
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Ability to justify decisions made within the work being delivered
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Ability to use data to drive decisions