Online Implementation Specialist

ONLINE IMPLEMENTATION SPECIALIST

Position Summary: An Online Services, Implementation Specialist customizes GBS’ online enrollment system to meet client specific enrollment needs. Ability to analyze, process, and develop solutions to deliver a customized benefit enrollment system required. A successful candidate will be able to manage approx. 65 clients.

Essential Duties & Responsibilities:

• Solid understanding of benefits administration, enrollment process, and payroll functionality

• Ability to quickly process and extract information from multiple, complex documentation sources and translate the information into the online system

• Forethought and planning to determine proper implementation strategy while considering system functionality, best practice, and client needs

• Liaison with cross-function internal teams (including EDI, Brokers, and Account Managers)

Skills & Qualifications:

• Ability to independently exercise sound judgment for defined job duties, obtain results, troubleshoot problems, and formulate solutions

• Self-starter, highly motivated, and hands-on

• High attention to detail and accuracy

• Ability to multi-task, prioritize and organize in a face-paced environment

• Proven ability to work effectively alone and on a multi-disciplinary team

Education & Experience:

• 1+ years working in a related field (technology, HR, benefits)

• Excel skills required (formulas and v-lookup used daily)

• Strong work ethic • Tech–savvy

• Excellent communication (written and oral)

• Prior BenAdmin system experience helpful