Hybrid
Lokation: Prague 8, HO 50 %
Languages: Fluent English and Czech, (German B2 is a plus)
Level: Senior
Form of cooperation: Contraktor
Start date: asap
Allocation: Full-Time
Allocation length: Long term
The role of the Client Service Manager is to ensure that value is achieved as anticipated from the outsourced relationships. He/ she is responsible for overall compliance of services as expressed in the Statement of Work and Service Level Agreements and for making sure that any problems with the day-to-day delivery of services provided by the service provider are minimized. This position oversees planning and forecasting of service consumption, quality of service and customer satisfaction.
- Account Maintenance: Handling account openings, closures and changes in Client information as well as maintaining accurate Client data in systems such as SAP
- Connectivity setup: Allowing clients to instruct and receive reporting on their accounts
- Signature Verification: Providing signature verification services for Clearstream entities
- Monitor, verify and execute incoming internal & external requests
- Verify accuracy and completeness of the requests, follow up and ensure proper execution
- Collection and storage of customer documentation
- Regular collaboration with colleagues from Headquarters located in Frankfurt and Luxembourg, aka Governance Hub
- Provide regular status to the Project
- Strong organizational and solution-oriented skills, attention to detail
- Ability to work independently as well as in a team in a diverse international environment
- Adaptability to thrive in a fast-paced, changing environment, multi-tasking ability
- A keen interest in enhancing your skillset and your understanding of the capital markets
Experience with SAP systems, account maintenance and archiving tools is an advantage
- German level B2 is a plus
- title=Client Service Manager
- job=other