About this role
- Own the full review cycle for policies and procedures ensuring documentation is compliant & reflects actual operations.
- Lead and support process optimization projects, audits, and compliance initiatives—including requirements gathering, analysis, testing, and validation.
- Perform quality assurance and compliance assessments of documented business processes, procedures & products.
- Facilitate end-to-end design and periodic refresh of processes so they are efficient and aligned with Inpay policies .
- Recommending areas for improvement to enhance performance, scalability, and stakeholder satisfaction .
- Acting as a liaison person between GRC and the rest of the business
- Optimized document review cycles, with improved efficiency and audit readiness.
- Process documentation is accurate, relevant, accessible, and actively used.
- New regulatory or strategic requirements are implemented and actionable.
- AI-assisted workflows deliver measurable time savings in GRC operations.
- Stakeholders across the business see GRC as partners and enablers.
- 3+ years in business process mapping, quality assurance, or GRC - preferably within a regulated financial services environment (payments, banking, or e-money).
- A solid grounding in corporate governance principles - you understand how accountability, transparency, and decision-making authority flow through an organisation, and how governance structures enable rather than obstruct good decisions.
- Working knowledge of the EU regulatory landscape for payment service providers: DORA (including hands-on implementation experience), EU AI Act, PSD2, AML, the Danish Payments Act, and relevant EBA guidelines. You can translate regulatory language into clear business guidance and push back constructively when needed.
- Openness to adopting AI tools in GRC work — comfort using, tools that support document drafting, gap analysis, process mapping, or compliance review, with an awareness of how AI governance obligations (including the EU AI Act) affect the tools and processes we work with.
- Strong stakeholder management skills.
- Fluent in English; Danish is a plus but not required.
- ISO 9001 and ISO 42001 / QMS frameworks
- Process mining or BPM tools
- Agile, PRINCE2, or PMP project management experience
- Risk management frameworks (ISO 31000, COSO)
- Board or committee secretariat support