Cloud Engineer - AWS

About the role:

The Cloud Engineer  is a key technical member of Rhapsody’s global Cloud Operations team, responsible for the stability reliability, and operational excellence of our Windows‑based workloads running on AWS. This role blends hands‑on Windows systems engineering with cloud infrastructure automation, deep troubleshooting, deployment support, and customer‑facing collaboration. You will partner with Engineering, SRE, Security, and the Global Operations team to ensure high availability, rapid incident response, and continuous improvement across Windows services and supporting cloud components.

Key Responsibilities

• Support and maintain AWS-based production environments.
• Administer and troubleshoot Windows Server systems.
• Deploy and manage infrastructure using Terraform and automation tools.
• Develop and maintain scripts using Python, PowerShell, or similar technologies.
• Monitor platform health, performance, and availability.
• Troubleshoot infrastructure, networking, operating system, and application issues.
• Participate in incident response, problem management, and root cause analysis activities.
• Perform system maintenance, patching, and upgrade activities.
• Support customer onboarding, deployments, and operational activities.
• Collaborate with Cloud Operations, Engineering, Support, and Customer Success teams.
• Maintain operational documentation, runbooks, and standard operating procedures.
• Provide secondary support for Identity Cloud Operations services and infrastructure.

Required Skills & Experience

• Minimum 2 years of hands-on AWS experience.
• Experience administering Windows Server environments.
• Experience with Terraform, Python, PowerShell, or similar scripting technologies.
• Experience with GitHub, Jira, and Confluence.
• Strong understanding of cloud infrastructure and troubleshooting methodologies.
• Excellent verbal and written communication skills.
• Comfortable participating in customer-facing calls and technical discussions.
• Ability to work outside normal business hours for maintenance activities when required.
• Willingness to participate in an on-call rotation.

Preferred Qualifications

• Experience with AWS networking, VPCs, VPNs, routing, and security groups.
• Experience with firewall technologies such as Sophos or similar platforms.
• Experience supporting SaaS or healthcare technology environments.

Shift & On‑Call Expectations

• Participate in a defined shift schedule supporting US/UK/APAC operations.
• Participate in the rotational on‑call roster for P1/P2 incidents.
• Maintain strong communication and accurate status updates during handoffs.

Education

• College degree in Computer and/or IT‑related field preferred
• Demonstrated experience can be substituted for a degree
• AWS certification preferred (Solutions Architect, SysOps, or Windows‑relevant specialty)

About IGT1

IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company.

At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class product and services, and create long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives.

With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary.

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.

About Rhapsody:

Rhapsody Health is at the forefront of revolutionizing healthcare with cutting-edge technology that drives meaningful change. Our platform empowers healthcare providers and patients to enhance care delivery and streamline processes, making a tangible impact on the healthcare landscape. As a B Corporation, we are deeply committed to balancing purpose with profitability, and our global team spans countries including Canada, Spain, Switzerland, the United Kingdom, the United States, New Zealand and Sri Lanka.

We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP