Health Shuttle Administrator

He aha te tūranga - About the role:

Making over 90,000 trips per year, the St John Health Shuttle is a koha-based community service that transports people to and from essential medical and health related appointments. The service is often used by older individuals and those experiencing barriers to transport.

Reporting to the Community Transport Manager, this position will be responsible for providing key administration and coordination functions, to support our local Community Transport Management team.

You will:

• Being a professional first point of contact for members of the public wanting to book our services and scheduling in these bookings
• Ensure accurate entry of customer data and the maintenance of client records (both electronic and hardcopy) which meet the requirements of the Privacy Act
• Ensure Health Shuttle donation revenue is receipted and deposited in a timely, professional manner
• Assist local Team Leaders in coordinating vehicle maintenance and repairs
• Assist local Team Leaders in recording, investigating and following up on incidents/complaints when required and appropriate
• Lead the recruitment process for your designated services including assessing applicant suitability, arranging interview and shuttle observations etc., through to onboarding of new volunteers

This is a permanent, full-time position with hours being Monday to Friday, 8.30am to 5.00pm. Hybrid working will be available once confident in the role.

Ko wai koe - About you:

To be successful in this role, you will:

• Have previous experience within the Waka Ora Health Shuttle programme
• Have clear and concise communication skills, with confidence speaking with a wide range of internal and external stakeholders/clients
• Have strong organisation skills and excellent attention to detail
• Be computer and tech savvy, with experience working with the MS Office suite as well as other CRM software
• Be able to deal with conflicting priorities in a reactive environment
• Have the ability to build strong, meaningful relationships across a diverse range of people
• Be confident and professional in dealing with a variety of customers over the phone with patience and kindness
• Have a good geographical knowledge of Aotearoa

Ko wai m ā tou - About us:

Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteer works across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day.

Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close at 11.59pm on Thursday, 8 October 2026.

For further information please contact Gemma Bardsley on 0800 ST JOHN for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai.  E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa.  Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.