ABOUT HANDSHAKE
Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.
In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.
Why join Handshake now:
- Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
- Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions
- Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders
- Build a massive, fast-growing business with billions in revenue
ABOUT THE ROLE
Handshake is hiring a GTM Operations Manager to support the Education side of the business. In this high-visibility role, you will partner closely with Sales, Customer Success, Data, Finance, and cross-functional operations teams to help accelerate growth, improve retention, and drive field productivity across our Education partner business.
This role is responsible for managing end-to-end operational and systems improvements across the EDU GTM organization. You will lead strategic initiatives that strengthen system design, improve data quality, streamline workflows, and enable more effective decision-making. The ideal candidate brings strong project management, analytical rigor, and hands-on experience supporting Sales and Customer Success processes through Salesforce administration, systems troubleshooting, reporting, and cross-functional execution in a fast-paced environment.
You are curious, highly analytical, and comfortable turning complex business problems into scalable operational and technical solutions. You have a strong eye for detail, a systems-oriented mindset, and a track record of leading cross-functional work from problem definition through execution. You are equally comfortable improving processes, translating business requirements into system changes, and delivering insights through reporting, dashboards, and operational analysis.
- Partner with Sales and Customer Success to support retention and growth goals through data strategy, operational process design, and reporting
- Serve as a primary business partner for cross-functional teams by proactively identifying and addressing process, systems, tooling, and data gaps
- Own and improve the quality, completeness, and integrity of data across Salesforce and other GTM systems, including audits, updates, uploads, reconciliations, and ongoing governance across systems of record
- Act as a key Salesforce business owner for the EDU GTM organization by identifying system gaps, improving configuration, partnering on automation, and helping ensure the platform scales with business needs
- Lead continuous improvement efforts across existing workflows while helping design and implement new processes that improve speed, scale, and automation
- Work closely with cross-functional stakeholders to define long-term roadmaps that improve business processes and system workflows, with a strong focus on Salesforce and Gainsight
- Translate business needs into scalable operational and technical solutions by gathering requirements, identifying workflow and system gaps, evaluating solution options, and driving implementation
- Build and maintain reporting, dashboards, and analytical models that help identify business trends, performance drivers, risks, and opportunities
- Support core EDU Operations responsibilities, including help desk request ownership, deal support, partnership with Finance and FP&A on monthly booking closes and related reporting, and recurring business reviews such as QBRs and executive reporting
- Drive alignment across stakeholders by communicating clearly, surfacing risks early, and escalating blockers when needed
- Build strong, trusted relationships across the EDU GTM organization and broader cross-functional teams
DESIRED CAPABILITIES
- Bachelor’s degree in an analytical field such as Business, Economics, Finance, Mathematics, Statistics, or a related discipline
- 3+ years of experience in a highly analytical or operations-focused role, ideally within Sales Operations, Revenue Operations, Customer Success Operations, or a similar function at a fast-growing company
- Strong Salesforce experience, including hands-on work with reports and dashboards, custom report types, calculated fields, flows or other automation, page layouts, permissions, and overall platform capabilities
- Experience serving as a business-facing Salesforce owner or administrator, with the ability to translate business needs into scalable system and process solutions
- Experience administering or supporting GTM systems and integrations such as Salesforce, Gainsight, MixMax, or similar tools
- Strong experience supporting GTM teams through process improvement, systems management, reporting, and cross-functional project execution
- Advanced proficiency in Excel, with experience in BI and reporting tools such as Looker, Tableau, Hex, or similar platforms considered a plus
- Working knowledge of SQL is a plus, along with the ability to manipulate, analyze, and translate large data sets into actionable insights
- Experience with business analysis, including gathering requirements, documenting current and future state, evaluating solutions, managing change, and communicating recommendations to stakeholders
- Ability to independently manage complex analytical and operational work with a high degree of accuracy and attention to detail
- Strong written and verbal communication skills with the ability to influence across teams and levels
EXTRA CREDIT
- Salesforce certification and experience building or improving automation, data quality processes, and end-to-end workflows within Salesforce
- Experience thriving in a fast-paced environment and ramping quickly across new projects and business challenges
- Proactive, self-directed working style with the ability to execute effectively with high-level guidance and minimal oversight
- Experience supporting GTM teams through Deal Desk or CPQ processes
- Experience implementing or supporting GTM tooling and workflows
- Experience partnering closely with senior leaders in a SaaS B2B business
PERKS
Handshake delivers benefits that help you feel supported—and thrive at work and in life.
The below benefits are for full-time US employees.
🎯 Ownership: Equity in a fast-growing company
💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching
🍼 Family Support: Paid parental leave, fertility benefits, parental coaching
💝 Wellbeing: Medical, dental, and vision, mental health support, wellness stipend
📚 Growth: Learning stipend, ongoing development
💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office
🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days
🤝 Connection: Team outings & referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers http://joinhandshake.com/careers.