Deployment Operations Manager at GovWell Technologies

Applications are closed for this role. It was originally posted 2026-07-10. It’s no longer accepting applicants — see roles GovWell Technologies is still hiring for →, or browse the live openings below.

Salary

$70K–$90K

Type

Full-time

Experience

5+ yr

About this role

🏛️ ABOUT GOVWELL

We the people — and the taxpayers — deserve good government. Yet today, interacting with government services is often frustrating and inefficient. GovWell is building the AI operating system transforming how governments serve communities, starting with local agencies.

GovWell replaces legacy software for municipalities and counties, empowering public servants to radically streamline public services and cut internal processing time for permits and licenses by up to 95%.

Founded in 2023, GovWell powers 5,000+ mission-critical processes for agencies in 35+ states serving millions of residents. The company has raised $35M in funding from Insight Partners, Work-Bench, and Bienville Capital, and the team works in person at GovWell HQ in New York City. Read more about our founding story in TechCrunch https://techcrunch.com/2024/07/29/govwell-is-bringing-automation-and-efficiency-to-local-governments/.

☀️ WHY GOVWELL?

A mission that matters: Building AI-powered products to fix outdated government systems isn’t just a technical challenge—it’s a historic opportunity to improve our foundational relationship with government and ensure trillions of tax dollars result in high quality services. WATCH: Mission & Vision with CEO & Co-Founder Troy LeCaire https://www.loom.com/share/3d733b22ca0d4fa6be241e0cdd36311a

Real-world impact: GovWell’s product is the system of record for government services that affect millions of Americans. From streamlining permitting for small businesses to accelerating affordable housing development, your work will make an immediate difference.

Join a startup in hyper-growth: We’ve found product-market fit and are scaling the business very quickly (4X ARR growth in the last year). As an early team member, you’ll learn what it takes to build a successful startup. You’ll work closely with the founders while enjoying exceptional autonomy and ownership over your work.

🌟 ROLE OVERVIEW

GovWell is hiring a Deployment Operations Manager to execute customer implementations and ensure new customers successfully launch and adopt GovWell’s platform. You’ll sit at the intersection of Customer Success, Product, and Engineering, translating real-world government processes into workflows, forms, and automations inside the product.

You’ll work closely with internal teams and government staff to configure and operationalize customer workflows in GovWell, support users in real time, and ensure a smooth transition from onboarding to daily usage. As one of the earliest members of the deployment function, you’ll also help build the systems and playbooks that make implementations faster, more consistent, and scalable over time.

We have a hybrid work culture that combines regular in-person collaboration at our New York City office (3+ days per week) with flexibility to work remotely.

💻 WHAT YOU’LL DO

Build and configure customer workflows inside GovWell by creating digital forms, automations, and process logic that reflect real-world government operations

Partner with Deployment Strategists to support implementations, translating defined requirements into accurate, scalable configurations within the product

Provide live chat support to customers and users through Intercom, troubleshooting issues and ensuring a smooth day-to-day experience

Iterate on workflows and configurations based on customer feedback and usage, improving how processes function after launch

Identify recurring issues, edge cases, and inefficiencies in implementations, and surface clear feedback to Product and Engineering to improve the platform

🧠 WHO YOU ARE