About this role
About Goods & Services
Goods & Services is a product design and engineering company.
We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services . Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size.
Headquartered in the United States , we operate regional development centers in Mexico and the United Kingdom . This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect.
About the job
Goods & Services is looking for a Senior Transformation Program Manager who supports a client’s platform modernization program. The client is undertaking one of the most significant technology overhauls in its history, replacing a legacy, on premises call and platform infrastructure that handles approximately 5 million calls per day with a cloud-native, modern platform built from the ground up.
The Senior Transformation Program Manager will be the operational backbone of this office, owning the day-to day program structure, ensuring decisions are made with velocity and documented with rigor, and keeping multiple tracks aligned without creating overhead for the implementation teams doing the work.
Core Function:
• You will own the executive relationship with Program leadership and executive stakeholders, author and maintain the Program's North Star vision document, and ensure that strategic decisions are made, not deferred.
• You will run the program management infrastructure: MoSCoW tracker, decision log, status reporting, cross-track dependency management, and the executive readout cycle. You will also be a key partner in knowledge transfer to the client’s internal project manager, with the explicit goal of leaving behind a functioning PPM methodology at the end of the engagement.
• You will work closely with technical leads and architects to ensure Program-level decisions are made and documented, you do not need to be the technical expert, but you must know how to govern a Program where technical complexity is high.
What you’ll do:
• Executive alignment & strategic leadership
• Serve as the primary relationship owner with Program leadership and executive stakeholders, the face of the engagement at the steering level.
• Author and maintain the Program North Star / executive vision document, keeping the strategic narrative current as decisions are made and context evolves.
• Chair executive steering sessions and Program board meetings, preparing agendas, driving decisions, and ensuring leadership always has a clear, decision-ready view of the Program.
• Translate complex technical and delivery inputs into executive-ready language for C-suite, board, and lender audiences.
• Maintain the Program-level dependency map across all tracks and ensure cross-track alignment without creating overhead for implementation teams.
• Own the build-operate-transfer plan, ensuring that methodologies and governance rhythms are absorbed by the client's internal team throughout the engagement, not handed over at the end.
• Program governance & structure
• Own and maintain the MoSCoW priority tracker across all workstreams, running prioritization sessions, challenging scope and benefits, keeping must-haves clearly separated from could-haves.
• Maintain the program-level decision log, every decision documented with context, rationale, owner, date, and downstream dependencies.
• Manage the cross-track dependency map across all active projects, flagging conflicts and sequencing risks before they become blockers.
• Produce weekly program status reports and executive readout materials, timeline, risks, decisions required, deliverable status, and escalation items.
• Own stage gate preparation across program phases, ensuring each tranche has documented entry and exit criteria, and that leadership has what it needs to make a clear go/no-go call.
• Risk, issues & decision velocity
• Proactively surface risks, assumptions, and issues before they stall the Program, with particular attention to integration points between delivery vendors, internal architecture, and the Transformation Office.
• Draw on Program leadership experience to identify where transformation Programs typically break, scope drift, vendor dependency, ungoverned decisions, and misalignment between delivery and business outcomes.
• Maintain a single source of truth for Program status, what has been decided, what is open, and what is blocked, and communicate that view simply and consistently to all stakeholders.
• Support the development of decision and comparison matrices for platform, sequencing, and investment choices.
• Stakeholder & vendor coordination
• Coordinate across multiple delivery partners and internal teams without creating reporting burden for the people doing the work.
• Ensure that vendor plans, risks, and dependencies are visible and integrated into the overall Program governance model, governing vendor integration into the Program, not replacing vendor delivery management.
• Interface regularly with the client's internal PMO and project manager, transferring methodology and building internal capability.
What you’ll need:
• 10+ years of program or project management experience, with at least 4 years leading enterprise cloud transformation programs.
• Demonstrated ownership of a cloud modernization program, cloud-native platform build, large-scale cloud migration, or equivalent. You have led a program of this type, not just supported one, and you can speak to what went wrong as clearly as what went right.
• Experience owning the executive relationship on a consulting or TMO engagement, not just reporting to stakeholders, but managing them, shaping their decisions, and holding the strategic narrative.
• Experience running multi-vendor, multi-track programs where you were responsible for dependency management, cross-team coordination, and keeping delivery honest against a strategic plan.
• Hands-on experience with PPM frameworks — MoSCoW prioritization, RAID logs, decision logs, stage gate governance, and executive reporting cadences.
• Comfortable governing complex technical Programs without being the technical expert, able to ensure technical decisions are visible, documented, and connected to Program outcomes.
• Familiarity with cloud transformation concepts at a governance level, enough to understand Program sequencing risks, vendor dependencies, and the implications of major architecture choices without needing to make them.
• PMP certification.
Preferred:
• Experience with telecom, communications platforms, or regulated industries.
• SAFe, PRINCE2, MSP (Managing Successful Programs), or equivalent transformation methodology experience
Goods & Services is a product design and engineering company.
We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services . Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size.
Headquartered in the United States , we operate regional development centers in Mexico and the United Kingdom . This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect.
About the job
Goods & Services is looking for a Senior Transformation Program Manager who supports a client’s platform modernization program. The client is undertaking one of the most significant technology overhauls in its history, replacing a legacy, on premises call and platform infrastructure that handles approximately 5 million calls per day with a cloud-native, modern platform built from the ground up.
The Senior Transformation Program Manager will be the operational backbone of this office, owning the day-to day program structure, ensuring decisions are made with velocity and documented with rigor, and keeping multiple tracks aligned without creating overhead for the implementation teams doing the work.
Core Function:
• You will own the executive relationship with Program leadership and executive stakeholders, author and maintain the Program's North Star vision document, and ensure that strategic decisions are made, not deferred.
• You will run the program management infrastructure: MoSCoW tracker, decision log, status reporting, cross-track dependency management, and the executive readout cycle. You will also be a key partner in knowledge transfer to the client’s internal project manager, with the explicit goal of leaving behind a functioning PPM methodology at the end of the engagement.
• You will work closely with technical leads and architects to ensure Program-level decisions are made and documented, you do not need to be the technical expert, but you must know how to govern a Program where technical complexity is high.
What you’ll do:
• Executive alignment & strategic leadership
• Serve as the primary relationship owner with Program leadership and executive stakeholders, the face of the engagement at the steering level.
• Author and maintain the Program North Star / executive vision document, keeping the strategic narrative current as decisions are made and context evolves.
• Chair executive steering sessions and Program board meetings, preparing agendas, driving decisions, and ensuring leadership always has a clear, decision-ready view of the Program.
• Translate complex technical and delivery inputs into executive-ready language for C-suite, board, and lender audiences.
• Maintain the Program-level dependency map across all tracks and ensure cross-track alignment without creating overhead for implementation teams.
• Own the build-operate-transfer plan, ensuring that methodologies and governance rhythms are absorbed by the client's internal team throughout the engagement, not handed over at the end.
• Program governance & structure
• Own and maintain the MoSCoW priority tracker across all workstreams, running prioritization sessions, challenging scope and benefits, keeping must-haves clearly separated from could-haves.
• Maintain the program-level decision log, every decision documented with context, rationale, owner, date, and downstream dependencies.
• Manage the cross-track dependency map across all active projects, flagging conflicts and sequencing risks before they become blockers.
• Produce weekly program status reports and executive readout materials, timeline, risks, decisions required, deliverable status, and escalation items.
• Own stage gate preparation across program phases, ensuring each tranche has documented entry and exit criteria, and that leadership has what it needs to make a clear go/no-go call.
• Risk, issues & decision velocity
• Proactively surface risks, assumptions, and issues before they stall the Program, with particular attention to integration points between delivery vendors, internal architecture, and the Transformation Office.
• Draw on Program leadership experience to identify where transformation Programs typically break, scope drift, vendor dependency, ungoverned decisions, and misalignment between delivery and business outcomes.
• Maintain a single source of truth for Program status, what has been decided, what is open, and what is blocked, and communicate that view simply and consistently to all stakeholders.
• Support the development of decision and comparison matrices for platform, sequencing, and investment choices.
• Stakeholder & vendor coordination
• Coordinate across multiple delivery partners and internal teams without creating reporting burden for the people doing the work.
• Ensure that vendor plans, risks, and dependencies are visible and integrated into the overall Program governance model, governing vendor integration into the Program, not replacing vendor delivery management.
• Interface regularly with the client's internal PMO and project manager, transferring methodology and building internal capability.
What you’ll need:
• 10+ years of program or project management experience, with at least 4 years leading enterprise cloud transformation programs.
• Demonstrated ownership of a cloud modernization program, cloud-native platform build, large-scale cloud migration, or equivalent. You have led a program of this type, not just supported one, and you can speak to what went wrong as clearly as what went right.
• Experience owning the executive relationship on a consulting or TMO engagement, not just reporting to stakeholders, but managing them, shaping their decisions, and holding the strategic narrative.
• Experience running multi-vendor, multi-track programs where you were responsible for dependency management, cross-team coordination, and keeping delivery honest against a strategic plan.
• Hands-on experience with PPM frameworks — MoSCoW prioritization, RAID logs, decision logs, stage gate governance, and executive reporting cadences.
• Comfortable governing complex technical Programs without being the technical expert, able to ensure technical decisions are visible, documented, and connected to Program outcomes.
• Familiarity with cloud transformation concepts at a governance level, enough to understand Program sequencing risks, vendor dependencies, and the implications of major architecture choices without needing to make them.
• PMP certification.
Preferred:
• Experience with telecom, communications platforms, or regulated industries.
• SAFe, PRINCE2, MSP (Managing Successful Programs), or equivalent transformation methodology experience
About Goods & Services
Goods & Services is hiring for the senior transformation program manager role. NewJob aggregates active openings directly from Goods & Services's applicant tracking system, so this listing is current.
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