General Manager - New Club Opening

• Lead the overall management of the Paddle Club, ensuring smooth and efficient operations across all departments.
• Develop and execute strategies to drive membership growth, retention, and satisfaction, aligning with the club’s business goals.
• Oversee the planning and execution of events, tournaments, and coaching programs, ensuring they are well-organised and deliver value to members.
• Manage the club’s budget, monitor financial performance, and implement initiatives to drive profitability.
• Ensure the highest standards of facility maintenance, cleanliness, and safety, providing a top-tier experience for all members.
• Recruit, train, and manage a high-performing team, fostering a positive, motivating, and customer-focused work environment.
• Handle member inquiries, feedback, and complaints with professionalism, ensuring quick resolution and member satisfaction.
• Build and maintain strong relationships with members, staff, and the local community to enhance the club’s reputation and reach.
• Stay informed about industry trends and competitor activities, adapting strategies as needed to maintain a competitive edge.
• Report regularly on club performance, providing insights and recommendations to senior management.

• 2+ years’ experience in a team leader, supervisory or management role.
• Ideally experienced in working with LTA
• Must have a passion for Padel Racket Sports and all things health and fitness.
• Full availability to work evenings, weekends, and holidays.
• Excellent written, oral communication, and organizational skills.
• Proven attention to detail.
• Proficient in problem solving and able to work proactively within a team environment to meet established corporate goals and sales objectives.
• Ability to lead and motivate team.
• Desire for career growth within the company.

Frasers Group is a leader in the sports, fitness, and retail industry, driven by a commitment to excellence and innovation. Following the successful launch of our Padel Club in Swindon , we're looking for an experienced and driven General Manager to lead the club into its next phase of growth.

As General Manager, you'll oversee all aspects of the operation, from building a strong member community and leading a high-performing team, to driving commercial success and delivering an exceptional customer experience.

This is an exciting opportunity to take the reins of a newly established facility, build on its early success, and continue developing a thriving destination for padel and racket sports in the local community.

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• Think without limits  - Think fast, fearlessly, and take the team with you.
• Own it and back yourself  - Own the basics, own your role, and own the results.
• Be relevant  - Relevant to our people, our partners, and the planet.