Technical Program Manager, Engineering & Delivery

• Architect and implement engineering workflow improvements that measurably reduce bug cycle time — from issue identification through triage, assignment, and resolution • Redesign and consolidate our Jira project architecture into a unified workspace that eliminates fragmentation, improves cross-team visibility, and reduces overhead for engineers • Design and build triage and routing systems, automation, and integrations that remove manual friction from how issues move through the organization • Establish engineering-led delivery practices — work decomposition standards, estimation frameworks, and definition-of-done criteria — that make project execution more predictable without adding unnecessary process • Design lightweight systems that give engineering leadership accurate, real-time visibility into progress, risk, and capacity • Identify and remove structural bottlenecks in how work flows from planning through delivery, diagnosing root causes rather than treating symptoms • Build and implement end-to-end toolchain integrations that create traceability from product intent through engineering work, QA validation, and field outcomes • Define engineering-owned interfaces and contracts between functions — establishing clear, enforceable definitions of what "ready for engineering," "ready for QA," and "ready for field" actually mean • Evaluate, select, and integrate tooling that gives each function appropriate visibility without requiring manual synchronization or status reporting
• Strong software engineering background with experience in senior engineering or technical leadership roles • Track record of improving engineering velocity, delivery predictability, or operational maturity in a meaningful, measurable way • Deep familiarity with modern engineering toolchains — CI/CD, issue tracking, project management systems, observability, and developer productivity tooling • Systems thinking: you see organizational friction as a design problem and approach it with the same rigor you'd apply to a distributed systems architecture • Experience consolidating, redesigning, or scaling engineering infrastructure and workflows across multiple teams • Strong ability to influence and drive adoption across teams without relying on positional authority • Excellent judgment about when to introduce process and when to remove it — you optimize for engineering output, not process compliance
• Experience building or leading developer experience, engineering productivity, or engineering operations functions • Hands-on experience redesigning Jira, Linear, or similar project management architectures at scale • Background in building integrations and toolchain automation across product, engineering, QA, and field/deployment teams • Experience in robotics, hardware-adjacent, or field-deployed software environments where the feedback loop between engineering and the field is critical • Familiarity with engineering metrics and measurement (cycle time, lead time, deployment frequency, MTTR) and how to use them to drive improvement without creating perverse incentives