Billing and Collection Associate

Overview of the Firm

FGS Global helps the world's most influential leaders move minds and markets. Working where business, government, and public opinion intersect, we advise CEOs, boards, and leadership teams at the most consequential moments.

We work as one team across geographies and disciplines - bringing together specialists with backgrounds in communications, finance, law, government, journalism, data science, and digital. Whatever the moment demands, we combine multidimensional perspectives to help leaders  anticipate   what's  next, engage the stakeholders who matter, and drive meaningful outcomes.

Across 31 global offices, we draw on the full depth of the firm so clients can  operate  with clarity, act with confidence, and lead with trust. This collaborative approach has established FGS as a market leader: we are consistently ranked Band 1 for Crisis & Risk Management and Litigation Support by Chambers and  Partners, and  were ranked the #1 Global M&A PR firm by deal value and deal count for four consecutive years ( Mergermarket , 2025).

The Role

We are seeking a  detail ‑ oriented  and proactive Billing and Collection Associate to join our Asia finance team. This role supports core finance operations across Accounts Receivable (AR), billing, collections, and General Ledger (GL), with a strong focus on client-facing communication and systems accuracy.

The  role requires someone with excellent and  confident  English  communicat ion skills ,  and a clear ability to  manag e  multiple stakeholder touchpoints . The ideal candidate will be able to  demonstrate  a strong ability to manage multiple and competing tasks,  work independently  and as part of a team  in a  fast ‑ paced  professional services environment .

Responsibilities

• Responsible for Asia O2C billing operations and delivery (end-to-end), reporting  to the Revenue Finance Manager

• Prepare and issue client invoices accurately and on  a timely  basis, coordinating with client-facing teams to confirm billing instructions, project details, and supporting documentation.

• Maintain  accurate  billing records and ensure invoices, credit notes, receipts, and client account information are properly recorded in the finance system.

• Track outstanding receivables, prepare ageing reports, and escalate overdue balances or collection risks to the Revenue Finance Manager as  appropriate .

• Follow up proactively with internal teams and external clients to resolve billing queries, obtain payment updates, and support  timely  collection of outstanding balances.

• Take ownership of accounts receivable follow ‑ ups, including professional and  timely  communication with clients on overdue payments, resolving AR issues independently.

• Maintain strong, long ‑ term client and stakeholder relationships through professional,  timely , and constructive communication.

• Manage and  monitor  multiple  finance ‑ related mailboxes, ensuring prompt,  accurate , and well ‑ structured responses to internal and external stakeholders.

• Actively support ERP enhancements and system transition to NetSuite, including data accuracy, process improvement, and user adoption.

• Perform ad hoc finance and administrative duties as  required .

Desired Skills & Qualities

• Bachelor’s degree in Accounting , Finance,  Operation   or a related discipline.

• Minimum 5 years’ experience in billing, Accounts Receivable, or executive assistant / administrative roles with hands-on billing support; candidates with more relevant finance experience may be considered for a Senior Accountant role.

• Experience in a multinational professional services firm or client-facing support environment, working closely with fee earners, consultants, or client-facing teams, is preferred.

• Strong English communication skills, both spoken and written, with confidence in handling client correspondence, follow ‑ ups, and stakeholder discussions.

• Proactive in following up with internal and external stakeholders, with strong stakeholder management and interpersonal skills; able to balance firmness and professionalism when chasing payments.

• High level  of systems  proficiency ; experience with ERP / accounting systems  required . NetSuite experience is a plus but not essential.

• Comfortable with basic  Excel skills, including  X LOOKUP, pivot tables, and  sumif s   formulas.

• Highly organised, detail ‑ minded, and responsible, with the ability to manage deadlines and work independently.

• Comfortable managing high ‑ volume email correspondence and shared finance mailboxes with accuracy and professionalism.

• Fluency in spoken and written  English  and  Cantonese is essential.