Job Summary
The Agency Services Commissions Specialist II is accountable for ensuring the accurate and timely processing of all aspects of commissions for our distribution partners.
Duties and Responsibilities
- Develop and maintain a general understanding and working knowledge of Commissions procedures and regulations. This will include state regulations and accounting principles.
- Review daily and monthly reports and takes immediate action to resolve any conflicts with agent data.
- Interact with internal and external customers appropriately on an as-needed basis.
- Participate in cross-training within the department.
- Accept and own assigned project tasks; understands impact within the team or organization.
- Contribute to special projects as assigned.
- Contribute to deliverables by executing work and providing team members with appropriate status updates.
- Provide feedback to managers regarding repeated errors and issues that could be related to system functionality or training.
- Demonstrate risk awareness and the courage to speak up to facilitate immediate adjustments
- Comprehension of accounting principles to assist in the research of errors and out of balance transactions.
- Ensure individual quality and productivity standards are met.
Experience and Education Requirements
- AA or BA degree preferred. Relevant experience considered in lieu of degree.
- Minimum of 2 years office experience, in the insurance, or other regulated financial services industry; familiarity in dealing with state regulations, comissions, and other applicable requirements.
Knowledge, Skills & Abilities
- Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook); mainframe processing, and the ability to utilize dual monitors.
- Strong customer service skills
- Demonstrates ability to build new skills and adapt to new ways of thinking.
- Demonstrates the ability to multi-task in a fast-paced environment.
- Develops and maintains purposeful, collaborative, and productive, team-driven relationships.
- Ability to derive intuitive conclusions by analyzing patterns and datasets.
- Demonstrates ability to self-organize, set priorities, and manage workload.
- Demonstrates basic understanding of how current job fits into the organizational vision.
- Possess empowerment and courage to actively participate in meetings to ensure all perspectives are considered.
- Monitors, measures, and assesses processes to determine areas of improvement; identifies and eliminates operational waste.
Other Requirements
- Perform other functions, duties and projects as assigned
- Regular and punctual attendance
- Some travel may be required (less than 10%)
#LI-Remote #LI-MB1
Additional Information
Work Environments
F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role.
F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected].
Join our employee-centric hybrid work environment: F&G Careers
About F&G
Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life’s unexpected events.
As a national Top Workplace 1 , an Iowa Top Workplace 2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.
1 Top Workplaces USA 2022 – 2023
2 Des Moines Register Top Workplaces 2018 – 2022
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