Lead Agent - Air Import

Support the Supervisor in the day-to-day operation of the Air Import department while ensuring the timely and accurate movement of freight and delivering exceptional customer service. Serve as a role model for operational excellence, teamwork, and customer focus, helping drive department performance and employee development.

Key Responsibilities

• Ensure smooth and timely shipment process flow from receipt of documents through final delivery.
• Follow and promote compliance with customer SOPs, company policies, and regulatory requirements.
• Ensure accurate and timely data entry into operational systems.
• Monitor shipment activity and proactively address issues to maintain customer satisfaction.
• Support the Supervisor in allocating workloads and balancing team resources to meet operational demands.
• Monitor workboards and key performance indicators (KPIs) to ensure service standards and productivity goals are achieved.
• Build and maintain strong relationships with customers, vendors, and internal stakeholders.
• Assist in responding to customer requests, quotations, and pricing inquiries in a timely and professional manner.
• Conduct customer reviews and maintain accurate CRM documentation.
• Monitor invoicing accuracy and BNP reports and assist with issue resolution as required.
• Serve as a resource and mentor to team members by sharing knowledge, coaching on best practices, and supporting employee development.
• Promote collaboration, accountability, and a positive team environment.
• Support the implementation of process improvements, system enhancements, and operational initiatives.
• Communicate policy, system, and regulatory updates to the team.
• Contribute to department productivity and continuous improvement initiatives.

• Strong knowledge of Air Import operations and Expeditors processes
• Customer-focused with strong communication and interpersonal skills
• Strong organizational, problem-solving, and decision-making abilities
• Proficiency in Expeditors systems and Microsoft Office applications
• Ability to prioritize multiple tasks and meet deadlines
• Self-motivated with the ability to work independently and collaboratively
• Demonstrated leadership potential, including coaching or mentoring others
• Minimum 2 years of industry-specific or equivalent operational experience
• Hazardous Materials certification preferred

"We're not in the shipping business; we're in the information business." – Peter Rose, Expeditors Founder.

With over 18,000 trained professionals across 350+ locations worldwide, Expeditors delivers logistics solutions built on professionalism, integrity, and a culture of innovation. Join us and become part of a Fortune 500 company with globally unified systems and a strong commitment to excellence.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program