Order Intake Lead

WHO WE ARE

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

ABOUT THE ROLE

As an Order Intake Lead at EOS IT Solutions, you will oversee and manage the order intake process, ensuring accuracy, efficiency, and compliance across all customer transactions. You will lead a team of associates, providing guidance and support to maintain high standards of service and operational excellence. This role requires strong leadership, attention to detail, and the ability to collaborate effectively with internal teams and external stakeholders.

You will act as a key point of escalation for complex queries, drive process improvements, and ensure that all orders are processed in line with company policies and customer expectations.

KEY RESPONSIBILITIES

• Lead and manage the Order Intake team, ensuring smooth day-to-day operations.

• Oversee the processing of sales orders and customer purchase orders, ensuring accuracy and timeliness.

• Validate data accuracy in quotations, orders, and invoices.

• Act as an escalation point for customer inquiries and resolve issues promptly.

• Monitor team performance and provide coaching and development opportunities.

• Collaborate with internal teams to improve processes and enhance customer experience.

• Maintain and update sales and customer records, ensuring compliance with company standards.

• Analyse order intake metrics and report on performance to senior management.

• Drive continuous improvement initiatives within the order intake function.

• Ensure adherence to company policies and procedures across all activities.

ESSENTIAL CRITERIA

• Proven experience in order management or a similar operational leadership role.

• Strong organisational skills with exceptional attention to detail.

• Proficiency in Microsoft Office tools, particularly Excel.

• Ability to lead and motivate a team in a fast-paced environment.

• Excellent communication and problem-solving skills.

• Competence in working with data and metrics to drive performance.

• A business-related degree is desirable but not essential.

BELONGING AT EOS

At EOS IT Solutions, we are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to contribute. We celebrate diversity and believe that different perspectives drive innovation and success. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work.

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