Associate Customer Engagement Manager, JR657

ELEKS is looking for an Associate Customer Engagement Manager in Ukraine.

• 1+ year of experience in Sales, Business Development, Pre-Sales, Sales Support, Account Management, or another relevant client-facing role

• Strong communication and stakeholder management skills

• Ability to coordinate multiple stakeholders and work effectively in a cross-functional environment

• Strong organizational skills and attention to detail

• Experience preparing presentations, proposals, reports, or other customer-facing materials

• Ability to structure and communicate information clearly

• Proactive and collaborative approach to work

• Ability to manage several tasks and priorities simultaneously

• Upper-Intermediate or higher level of English, both written and spoken
• Experience in an IT services or software development company

• Previous exposure to RFI/RFP or proposal preparation

• Understanding of software development and delivery processes

• Experience working with international customers

• Experience with SharePoint or other knowledge management tools

• Hands-on experience using AI tools for research, content preparation, or productivity
• Support Customer Engagement Managers throughout the pre-sales process

• Coordinate the collection, validation, and consolidation of information required for customer-facing materials

• Prepare and contribute to RFI responses, proposals, presentations, and other pre-sales materials

• Collaborate with Business Development, Delivery teams, and subject matter experts to gather relevant business and technical information

• Support the preparation and maintenance of customer references and case studies

• Maintain and continuously improve the SharePoint-based pre-sales knowledge repository

• Ensure that customer-facing materials are accurate, structured, consistent, and delivered on time

• Support multiple pre-sales engagements across different regions and business domains

• Contribute to continuous improvement of internal pre-sales processes and practices

• Use AI-enabled tools to improve the quality and efficiency of pre-sales activities
• Close cooperation with a customer

• Challenging tasks

• Competence development

• Team of professionals

• Dynamic environment with low level of bureaucracy