Senior Engineer – AI & Workplace Enablement

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever  and Metro.

We are seeking a hands-on Senior Engineer to  modernise  our digital workplace through automation, AI -enabled  solutions  and scalable engineering practices. This role focuses on simplifying operations, improving user  experience and driving measurable value across Microsoft 365 and endpoint ecosystems.

Key Responsibilities

Microsoft 365 E5 Full-Stack Service

• Own and continuously improve the Microsoft 365 E5 service stack across Exchange Online, SharePoint Online, Microsoft Teams, OneDrive, Entra ID, Intune, Defender, Purview and Power Platform services

• Act as a full-stack Microsoft 365 engineer, translating business requirements into secure,  scalable and supportable workplace technology solutions.

• Design, configure and support identity,  access  and governance controls across Entra ID, Conditional Access, MFA, privileged access, lifecycle  management and group-based access models.

• Manage endpoint and device services across Intune, Windows Autopilot, Windows 11, macOS, application deployment, configuration profiles, compliance  policies and device lifecycle standards.

• Support Microsoft Defender capabilities across endpoint security, vulnerability management, attack surface reduction, device  compliance and security operations integration.

• Drive Microsoft Purview and compliance capabilities, including information protection, retention, data loss prevention, sensitivity labels, eDiscovery  readiness and audit controls.

• Optimise  collaboration and communication services across Teams, SharePoint, OneDrive, Exchange Online, Teams  Rooms and meeting room technology to improve employee experience.

• Develop automation, reporting and operational controls using PowerShell, Microsoft Graph, Power Platform, Azure Automation,  APIs and Infrastructure as Code practices.

• Provide third-line engineering support, root cause analysis, service  improvement  and technical leadership across the Microsoft 365 E5 workplace estate.

Copilot & AI Enablement Responsibilities

• Copilot adoption:  Drive Microsoft 365 Copilot adoption working with business teams to  identify use cases, improve productivity and embed AI-enabled workflows.

• Copilot Studio agents: Build, manage and improve Copilot Studio agents for business workflows, including API integrations and reusable automation patterns.

• AI governance:  Ensure AI solutions align with enterprise standards, security requirements, data grounding principles, responsible AI  practices and compliance expectations.

• Reporting and cost controls:  Build Power BI dashboards and  provide  actionable insights across Copilot adoption, agent usage, AI token consumption, platform  value and cost controls.

• Training and enablement:  Grow the AI champions community, deliver monthly lunch-and-learn sessions, develop prompt  frameworks  and support wider adoption of Copilot features.

Skills & Experience

• Microsoft 365 E5:   7  to  8 years of strong experience across the Microsoft 365 ecosystem, including Exchange Online, SharePoint Online, Microsoft Teams, OneDrive, Entra ID, Intune and core E5 services.

• Endpoint management:  Strong experience managing Windows 11, macOS,  Kandji.  Intune, Autopilot, application deployment, configuration  policies and device compliance

• Automation and engineering:   pro -level scripting, automation, application  packaging and repeatable engineering practices, with the ability to simplify manual processes and improve operational consistency.

• AI and Copilot:   Strong experience with  Microsoft 365 Copilot, Copilot Studio, AI solution design, deployment,  monitoring  and business  adoption, including exposure to broader  AI  vendor platforms .

• DevOps and delivery:  Experience working with DevOps environments, CI/CD pipelines, controlled release  practices  and code-led configuration management.

• Security and compliance:   Good  grounding in endpoint security, patching, vulnerability management, compliance  controls and Microsoft Purview capabilities.

• Stakeholder engagement:   Strong communication  skills, with the ability to work confidently with technical and non-technical audiences and  maintain  a clear delivery mindset.

Preferred Certifications

• AZ-104 – Azure Administrator Associate

• MD-102 – Endpoint Administrator

• M S-102 – Microsoft 365 Administrator

• SC-200 / SC-300 – Security & Identity

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)