Implementation Manager

Who We Are

DV is the leader in digital performance solutions, helping our advertiser and agency partners Verify the quality of their digital campaigns, Optimise to improve performance and Prove that they’re achieving their business outcomes, through unbiased 3rd party data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, agencies, publishers, and digital ad platforms.  Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

DV Rockerbox is seeking an Implementation Manager to join our team. In this role, you will support customer onboarding by configuring implementations and executing technical setup tasks under the guidance of senior team members, while building toward greater independence in digital measurement and attribution work.

What You'll Do

• Support customer onboarding by configuring implementations and executing technical setup tasks under the guidance of senior team members
• Assist with implementing conversion tracking across pixels, APIs, webhooks, batch files, and e-commerce integrations while ensuring accuracy and data quality
• Troubleshoot customer implementation issues, escalating complex technical challenges when appropriate
• Communicate with customers throughout onboarding by providing timely updates, documenting meeting outcomes, and responding to inquiries
• Maintain accurate documentation in Jira, including implementation progress, technical findings, and customer communications
• Collaborate with Product, Engineering, Customer Success, and senior Implementation team members to resolve customer issues and deliver successful implementations
• Contribute to implementation documentation, playbooks, and process improvements to help scale the team's operations
• Continuously build technical expertise across the Rockerbox platform and participate in team learning and knowledge-sharing initiatives

Who You Are

• 2-4 years of experience in technical implementation, customer success, technical support, solutions engineering, or a similar customer-facing technical role
• Experience working with APIs, web tracking, data integrations, or marketing technology platforms
• Working knowledge of SQL and Excel for troubleshooting and data validation; Python experience is a plus
• Strong analytical and problem-solving skills with the ability to investigate technical issues and follow established processes
• Excellent written and verbal communication skills with a customer-first mindset
• Highly organized with strong attention to detail and the ability to manage multiple priorities
• Eagerness to learn new technologies and develop expertise in digital measurement and attribution
• Bachelor's degree in a technical, analytical, or business-related field, or equivalent practical experience
• Working knowledge of Google Tag Manager, pixel implementation, and marketing/media optimization is a plus