Why Join dLocal?dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one.
What's the opportunity?
We are looking for a Delivery Operations Analyst to join our Delivery Operations team. The Delivery Operations Analyst role focuses on the operational backbone of Delivery—keeping our data, checklists, trackers, and reporting accurate and up to date so the team can make good decisions and execute at scale.
You will work closely with the Global Delivery Operations Head and the Delivery Operations leadership team (Process & Governance, Insights & Knowledge, Process Improvement) to support key initiatives like the Go‑Live checklist, Pre‑deal governance, and Delivery performance reporting.
What do we offer? Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Work From Anywhere: Team members can work while traveling for up to 3 months every year.
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!
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Maintain Delivery trackers and checklists
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Keep Go‑Live checklist trackers and similar lists updated with accurate statuses, owners, and due dates across deals.
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Update key information in operations views and tools (e.g., deal status, checklist completion, handover milestones) based on inputs from Delivery Solutions, Implementation, and other teams.
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Flag missing or inconsistent data and follow up with the right owners.
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Run data and documentation hygiene checks
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Perform regular quality checks on key datasets and documentation (e.g., completeness of Go‑Live records, deal attributes required for Delivery, key fields in trackers).
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Work with the Delivery Insights & Knowledge function to understand which fields and metrics matter, and ensure they are populated correctly.
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Log and track data and documentation issues, helping drive them to resolution.
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Operational support for Delivery Ops projects
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Assist the Process & Governance, Insights & Knowledge, and Process Improvement leads with:
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Creating and updating checklists, templates, and SOPs.
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Collecting and organizing inputs for lessons‑learned, workshops, and working sessions.
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Tracking actions and decisions and keeping project logs up to date.
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Help coordinate small workstreams or follow‑ups (e.g., sending reminders, updating shared documents, capturing notes).
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General Delivery Ops coordination
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Maintain shared Delivery Ops folders and documentation so that information is easy to find and up to date.
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Support the organization of key meetings (e.g., preparing agenda packs, pulling latest metrics, distributing notes and actions).
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2–4+ years in operations, business analysis, project coordination, or similar roles, ideally in a B2B tech/fintech/SaaS environment.
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Strong attention to detail and discipline in keeping data, trackers, and documents accurate and organized.
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Comfortable working with spreadsheets and basic BI/reporting tools (e.g., filtering, pivoting, charts, simple formulas).
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Experience handling operational data from tools like CRM or ticketing/project systems (e.g., understanding fields, statuses, basic workflows).
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Solid communication skills: able to write clear summaries, structure slides, and follow up with stakeholders to get missing information.
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Organized, reliable, and proactive: able to manage multiple small tasks and requests, and to flag risks or delays early.
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Curious about how processes work end‑to‑end, and willing to learn the details of Delivery, Solutions, and Implementation.