Senior Manager, FinTech - Enterprise Technology

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the Role:

We are looking for a Senior Manager, FinTech - Enterprise Technology to provide management and oversight for our financial ERP ecosystem and roadmap. In this senior manager role, you will serve as a key liaison between business stakeholders, technical teams, system integrators, and software vendors. You will be accountable for system reliability, process improvement, data integrity, access controls, integrations, and upgrades.

You will lead and manage engineering teams over the administration, optimization, governance, and ongoing support of enterprise resource planning systems including NetSuite and Coupa. You will partner closely with Finance, Operations, Procurement, Legal, and other business functions to ensure the ERP environment supports operational needs, financial controls, reporting requirements, and scalable business processes. You will establish and optimize engineering practices that support a global follow-the-sun model for stakeholders across multiple locations and time zones.

This is a hybrid role in our Dallas office on Tuesdays, Wednesdays, and Thursdays.

What You’ll Do:

• Own day-to-day administration and support of the ERP platform and related financial systems and drive daily stand-ups with NetSuite administrators and developers across locations and timezones.

• Manage ERP configurations, workflows, forms, roles, permissions, approval structures, and system settings.

• Partner with Finance, Procurement, Operations, Legal and Systems Transformation teams to improve Procure-to-Pay, Order-to-Cash, Record-to-Report, fixed assets, tax, and financial close processes.

• Lead requirements gathering, solution design, testing, deployment, and documentation for ERP enhancements.

• Maintain strong controls around user access, segregation of duties, privileged access, and role governance.

• Support internal and external audits by providing system documentation, access reports, change records, and control evidence.

• Monitor data quality, system performance, integration failures, and business-critical processes.

• Coordinate ERP upgrades, releases, patches, and regression testing.

• Develop and maintain ERP policies, procedures, process maps, and technical documentation.

• Establish prioritization and governance processes for ERP enhancement requests.

• Identify opportunities to automate manual processes and improve operational efficiency leveraging AI where applicable with in-built guardrails

• Support financial reporting and ensure ERP data is accurate, complete, and available to downstream reporting systems.

• Provide training and guidance to system users and business process owners.

• Serve as the escalation point for complex ERP incidents and production issues and oversee root cause analysis for bugs reported.

• Maintain and communicate the ERP roadmap in alignment with business and technology priorities.

A plus if you have:

• Active certifications such as NetSuite/Coupa administrator, consultant or developer.

• Familiarity with AI developments in the NetSuite ecosystem.

• Knowledge of titles, rights and royalty reporting processes.

• Familiarity with eInvoicing compliance requirements.

What We’re Looking For:

• You have strong NetSuite / Coupa / Contract Lifecycle Management (CLM) system experience with 10+ years of functional experience in automating end-to-end business processes with various best-in-breed applications as part of ERP ecosystem

• You have 6+ years as a manager with a proven track record of operational excellence in blending technical expertise and stakeholder-facing delivery management to actively contribute to development when needed as well as resolve support tickets

• You have in-depth automation knowledge on Order to Cash, Procure to Pay and Record to Report business cycles.

• You have experience managing ERP environments across multiple subsidiaries, currencies, countries, and accounting books.

• You have in-depth working knowledge of SuiteCloud, SuiteScripts, and SuiteFlows for configuring and customizing NetSuite as well as security roles, permissions, and integrations.

• You have experience delivering SOX-ready systems and audit evidence with practical knowledge of Sarbanes Oxley and experience embedding controls, immutable audit trails and SOX evidence in software.

• You are an excellent communicator who can work with finance, product and engineering leaders.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.

• Flexible time off policies allowing you to take the time you need to be your whole self.

• Generous medical, dental, vision, STD, LTD, and life insurance

• Health Saving Account HSA program

• Health care and dependent care FSA

• 401(k) plan, with employer match

• Employer paid commuter benefit

• Support program for new parents

• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

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Courage. We believe that when we overcome fear, we enable our best selves.

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Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Kaizen. We have a growth mindset committed to constant forward progress.

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Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs:  https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

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