Workplace Experience Manager

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.

Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. We've also been named to the Fortune Future 50 list and the 2026 AI Breakthrough Awards for “Overall NLP Company of the Year.”

Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here.

The future of healthcare is being built right now. Come deliver this transformation.

About the Role

Commure is hiring a Workplace Experience Manager to own U.S. onboarding and the Mountain View workplace experience. This is a hands-on builder role, where you'll design strong programs and personally execute them, owning the new hire journey from offer acceptance through the first 90 days while leading day-to-day operations at our Mountain View HQ.

You'll partner closely with Talent Acquisition, People Operations, IT, Security, Payroll, Finance, Marketing, Facilities, and hiring managers across the full employee journey. The right person is engaging, highly organized, operationally strong, and comfortable with ambiguity, equally at ease facilitating orientation, improving a workflow, managing a vendor, or building a dashboard.

What You'll Do

ONBOARDING

• Own the U.S. onboarding experience from offer acceptance through the first 90 days

• Facilitate weekly new hire orientation and ensure Day 1 readiness across equipment, systems, workspace, and manager handoffs

• Build and maintain onboarding materials, manager guides, checklists, and 90-day frameworks

• Partner with hiring managers on role-specific onboarding plans and ramp milestones

• Use automation and AI tools to reduce manual tracking and improve visibility

• Track and report on Day 1 readiness, completion rates, manager participation, and new hire feedback

• Continuously identify gaps and drive improvements through clear ownership and process design

EMPLOYEE EXPERIENCE

• Design and deliver workplace programs that strengthen connection, collaboration, and engagement

• Plan onsite events, recognition moments, and company celebrations

• Partner with Marketing on employer brand touchpoints and internal communications

• Use feedback and participation data to improve programming within budget

WORKPLACE OPERATIONS

• Own daily operating standards for the Mountain View office

• Serve as the primary contact for workplace issues and resolve them quickly

• Partner with Facilities, IT, and Security to maintain a safe, functional, welcoming environment

• Monitor utilization, feedback, and service trends to drive continuous improvement

• Manage vendors, contracts, service levels, and renewals

• Partner with Finance on budgets, approvals, and spend reporting

• Maintain compliance records, safety documentation, SOPs, and workplace postings

• Set clear expectations and service standards for office support resources

• Build the operating model for the function and make the case for future headcount or tools as the company grows

• Hire and manage additional support as the function expands

What You Have

• 7+ years in workplace experience, onboarding, office operations, or a related People function

• Experience independently owning onboarding programs pre-boarding through 90 days

• Experience supporting an office of 300–500 onsite employees or similar complexity

• Experience managing a small team, contractors, or vendors

• Strong facilitation, project management, and written communication skills

• Proficiency in Excel/Google Sheets, HRIS, and workflow or project management tools

• Hands-on working style with the ability to execute and build simultaneously

• Comfort operating in fast-moving environments with ambiguity and limited existing infrastructure

• Ability to work onsite in Mountain View every Monday, Wednesday, and Friday

Please be aware that all official communication from us will come exclusively from email addresses ending in @commure.com http://commure.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.