ABOUT CLIPBOARD
Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Clipboard Health is a marketplace that connects healthcare facilities with professionals looking for shifts. Our largest customers run complex operations, and when something isn't working for them, someone has to own it end to end. That’s the role.
WHAT YOU'LL DO
You'll be deployed into our most important customer relationships to solve their hardest problems. Some weeks that means digging through data to figure out why a metric is moving the wrong way. Other weeks it means sitting across the table from a frustrated VP and walking them through exactly what we're going to fix and when.
- Own critical customer problems (such as complex labor/payroll integrations) from diagnosis through resolution, not just the analysis
- Build real relationships with customer stakeholders, from operators on the ground to executives
- Turn chaos into plans: clear workstreams, owners, dates, and a straight answer on what we're not doing yet
- Manage internal stakeholders across product, engineering, and ops to get customer issues actually fixed
- Keep everything moving. When commitments are made, you make sure they're kept
- Travel to customer sites on occasion, because some problems only make sense in person
LOCATION
This is an onsite role based in our San Francisco office. If you're not in the Bay Area but willing to move, we're open to relocation.
WHO YOU ARE
- 3-4 years in consulting, or a similar role where you managed demanding clients and messy problems at the same time
- Comfortable in ambiguity: you can walk into a situation with incomplete information and leave with a plan. You thrive in environments where you have to operate with organized chaos.
- Strong written and verbal communicator, especially when the news is bad
- Analytical enough to find the real story in the data, skeptical enough not to trust the topline
- You'd rather own an outcome than a task
THE INTERVIEW PROCESS
At Clipboard, we don’t believe proxies are a reliable way to measure ability. We prefer to evaluate candidates by having them do work that closely resembles the actual job. Our process is designed around that:
1. Preliminary Screen
2. Case Study
3. Case Study Interview
4. Hiring Manager Interview
5. Executive Interview
6. Offer!
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.