Wage: $61,339.20/year + DOE + DOQ
Hours: Monday - Friday; with monthly on-call status
Benefits: We offer medical, dental, vision, voluntary life insurance, and a generous paid time off (PTO) policy.
Position Summary:
This position is responsible for assisting in the oversight of the site's day-to-day operations. The Assistant Manager focuses on one or more of the following areas: providing support and development to shelter staff navigating through the day-to-day operations as well as case management and peer support, ensuring tasks are being completed and all reporting is up to date.
Work Environment:
Works in dynamic shelter and encampment environments with frequent interruptions, competing priorities, and both indoor and outdoor responsibilities.
- High School diploma or GED is strongly preferred but not required.
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Two (2) or more years of social services experience; and/or equivalent combination of education and experience preferred but not required.
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Three (3) or more years of supervision is preferred.
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Committed to trauma informed care and harm reduction approaches.
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Demonstrated experience in mediation between persons exhibiting escalated behavior.
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Strong organizational skills and ability to manage multiple participant s' needs effectively.
Supervision & Guidance
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This position operates under general supervision and will receive regular direction, support, and performance feedback from leadership.
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The role requires initiative, reliability, and regular communication with supervisors regarding project progress, challenges, and development needs.
Site & Staff Support
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Develops relationships with shelter staff and participants.
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Communicates and works closely with the Shelter Manager and ensures participant transition and action plans are implemented in a timely manner.
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Provides calm, decisive leadership to staff while on shift.
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Helps facilitate coverage when on shift as needed.
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Communicates participant or safety concerns proactively with the Shelter Manager.
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Communicates updates to the Shelter Manager.
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A first point of contact for community partners and service providers coming on site.
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Carries out shelter protocols and emergency procedures in the event of an incident.
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Ensures that Pass Downs are reviewed daily to support staff in addressing participant concerns.
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Post relevant updates to homebase and the pass down log.
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Uses trauma-informed care principles when interacting with staff and participants.
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Goes over participant grievance forms and follows up with the Shelter Manager as needed.
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Meets with case managers weekly to review care plans and participant progress. Help case managers implement and build care plans by identifying action steps and resources.
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Establishes and implements training for staff in both individual and group settings.
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Assists in the onboarding process of staff including sending out required training, tracking completed onboarding steps, and following up with staff to complete any missing tasks related to onboarding.
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Ensures staff have all the tools to help them meet job expectations and requirements.
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Trains, coaches, and develop staff. Address concerns with staff and provide support as needed.
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Attends and engages with regular monthly Safety Team meetings and reports to the Safety Training & Compliance Manager.
Case Management Support and Process Implementation
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Collaborates with Salem Housing Authority, ARCHES, and other service providers to help strengthen partnerships between providers and case managers.
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Supports the Navigation team in identifying referral needs including, but not limited to, HSN, FCO, Outreach, YHDP Outreach, drug and alcohol treatment, domestic violence services, and housing services.
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Supports Case Managers with their ability to assist participants in obtaining a birth certificate, ID, free phone, transportation vouchers, Oregon Health Plan, and other resources, as needed.
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Answers questions from participants and clarifies site expectations and standards.
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Conducts intakes for incoming participants.
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Assigns new participants to Case Managers.
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Oversees the outtake process is successfully completed upon participant departure. Completes weekly staffing with Navigation team and help identify any case management support needed.
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Carries out medication delivery and pick up for participants as needed, ensuring secure handling, accurate receipts and forms, and compliance with C@P established process.
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Supports Navigation team coverage as needed.
Data, Documentation, and Compliance.
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Ensures thorough and accurate documentation of client interactions, services provided, and progress toward housing and health-related goals.
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Submits all data, case notes, and reports as required by program and grant guidelines.
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Ensures all Personal Health Information (PHI) is handled in compliance with HIPAA standards.
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Participates in case conferencing and interdisciplinary team meetings to coordinate client care and share insights on best practices for health and housing stability.
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Assists in developing case management strategies in coordination with shelter managers and Case Management teams.
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Participates in training initiatives, including the Community Health Worker Training Initiative and Learning Management System development, to enhance team capacity.
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Provides training and guidance to staff and participants on navigating the healthcare system, understanding medical coverage options, and advocating for healthcare.
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Carries out medication delivery and pick up for participants as needed, ensuring secure handling, accurate receipts and forms, and compliance with C@P established process.
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Ensures tracking and reports on participants' progress toward case plan goals, including health, housing, and income outcomes.
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Upholds supportive housing policies and procedures while maintaining healthy, professional relationships, and boundaries with participants.
Cultivating the Mission and Values of C@P Through Community Partnerships and Collaboration
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Demonstrates commitment to trauma-informed care and harm-reduction approaches.
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Networks with and attend meetings alongside social service agencies to promote interagency communication, coordination, and continuity of care.
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Participates in collaborative opportunities alongside local partnering organizations
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Collaborates with all team members in a respectful and collaborative manner, following C@P’s values of seeing with compassion, building relationship, practicing empathetic listening and pursuing peacemaking, while utilizing the outward mindset and non-violent communication principles.
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Attends all required training, team meetings, and learn about policies and procedures for C@P operations.
Wage: $61,339.20/year + DOE + DOQ