Job Title:
Automotive Service Advisor / Writer
Location:
4075 S. Preston Rd, Celina, United States, 75009
Job Overview:
As a Service Sales Advisor with Christian Brothers Automotive, you are the consultative professional our guests rely on for an exceptional service experience. Your customer service is crucial in gaining trust and building lasting relationships.
Service Sales Advisors must instantly connect with the customer on a consultative level to move the relationship beyond the transactional to a trusting partnership. Our advisors must be customer driven, overwhelmingly positive, strong problem solvers and consistent in follow up to provide a great experience.
Responsibilities include, but are not limited to:
•
Greet every guest as a friend and make them feel comfortable
•
Present the best solution to properly service our guest’s vehicle in a way that is easy to understand
•
Consistently and effectively sell our services in a consultative way without jeopardizing honesty and integrity
•
Maintain a positive attitude and team culture at all times
•
Communicate on the phone in a clear professional manner
•
Build long-term relationships between the store, yourself and our customers
•
Arrange shuttles for guests as needed in a CBA branded vehicle
•
Ensure that all services are provided and performed to proper specifications
•
Work together as a team and assist other employees as needed
•
Be committed to continuous improvement
•
Have the ability to maintain a sense of urgency and focused action
•
Exhibit high emotional intelligence to understand and overcome guest objections
•
Other duties as assigned
Qualifications:
•
Current driver’s licenses
•
Driving record acceptable to our current insurance carrier
•
Proficiency in Windows based computer software
•
Experience in a Customer Service and Sales role
•
Proficient in active listening, overcoming objections and closing the sale
Physical Requirements:
- Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
- Being on your feet the majority of the workday (standing, walking, etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Keeping a brisk work pace in a high-volume environment
Christian Brothers Automotive
Benefits:
- *Up To $80K for Highly Qualified Candidates
- Closed Every Weekend To Spend Time With Family & Friends
- Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
- Paid Vacation & Paid Holidays
- Healthcare Benefits Available
- Matching Retirement Plans
- On-Going Training & Career Advancement
- Employee Appreciation Events
- Team Member Celebration Program - Recognizing Employees' Birthdays and Achievements Throughout the Year
- Rewarding Great Work, The Annual Review Process provides opportunities to share goals and earn pay increases based on performance.
- Daily Team Lunches
- Locally Owned and Operated
- Climate Controlled Shop
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.