About Us:
ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.
We support over 20,000 restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.
Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.
About the Position:
We’re looking for a strategic, data-driven Revenue Enablement Program Manager to accelerate the performance of our Revenue organization. This role sits at the intersection of Sales, Account Management, Customer Support, Product, Marketing, and Revenue Operations and is responsible for translating go-to-market strategy into measurable seller behavior change.
You will lead enablement initiatives that drive revenue impact — including new product launches, pricing and packaging rollouts, everboarding programs, skills development, and process adoption. You won’t just deliver training — you’ll design scalable systems that improve execution quality, shorten sales cycles, increase win rates, and elevate rep confidence.
This is a highly cross-functional, high-visibility role for someone who thrives in fast-moving environments, knows how to influence senior stakeholders, and can connect enablement efforts directly to business outcomes.
This position will report to our Director of Revenue Enablement. No direct reports.
This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.
WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
•
Program Strategy & Execution
•
Partner with GTM leadership to identify performance gaps and define enablement priorities aligned to business goals
•
Build and execute a quarterly enablement roadmap spanning onboarding, product enablement, and skill development
•
Build launch certification programs and define measurable adoption metrics (call behaviors, pipeline mix, win rate impact)
•
Support rollouts of new sales processes and tooling (e.g., Gong), with enablement assets and reinforcement plans that drive behavior adoption
•
Lead new hire onboarding sessions from both content build and delivery
•
Develop scalable assets—playbooks, talk tracks, guides, and SOPs—and own content strategy across tools (e.g., Guru, Lessonly), establishing governance for creation, review, and ongoing audits so teams have centralized access to accurate, up-to-date resources
•
Train post-sales teams on technical knowledge needed to support customer support troubleshooting
•
Measurement & Continuous Improvement
•
Partner with leadership to define and track success metrics for enablement programs (time-to-productivity, ARR, win rates, churn reduction, upsell, etc)
•
Leverage toolstack to assess performance and surface coaching opportunities (Gong, Outreach, Glean, Claude)
•
Continuously iterate on programs based on data, feedback, and business outcomes
•
Complete ChowNow New Hire Onboarding Experience
•
Build a deep understanding of the GTM org and the teams KPIs
•
Audit existing enablement assets, onboarding programs, and knowledge management systems to identify immediate gaps and quick wins
•
Define and align on a prioritized enablement roadmap
•
Launch ongoing enablement initiatives ie. everboarding programs
•
Achieve defined adoption metrics for at least one major initiative
•
Demonstrate early indicators of revenue impact (improved discovery quality, improved pipeline hygiene, increased attach rate, etc.)
- 3+ years of experience in Sales Enablement, Revenue Enablement, or Sales Performance roles supporting Account Executives or Account Managers in a SaaS or high-growth technology environment
- A proven track record leading enablement programming lifecycles end to end
- Deep understanding of SaaS sales cycles (especially SMB)
- Experience operationalizing discovery and value frameworks into scalable programs (BANT, MEDDPICC, etc)
- Strong data fluency — ability to tie enablement initiatives to measurable business impact (win rate, ACV, pipeline conversion, ramp time, reduced churn, etc.)
- Experience partnering closely with Sales, CX, Product Marketing, RevOps to launch GTM initiatives at scale
- Experience supporting call coaching platforms (e.g., Gong) and embedding coaching frameworks into manager rhythms
- A demonstrated ability to build structured certification programs and measurable skill validation
- Excellent executive communication skills; comfortable presenting to senior leadership
- ]Strong organization skills and can lead multiple concurrent initiatives without losing quality or velocity
- Estimated Base Salary: $90,000- $135,000 (depending on candidate location and experience)
- Ongoing training and growth opportunities.
- A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
- Rock solid medical, dental, and vision plans.
- Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
- Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
- 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
- 401(k) Matching
- Employer-contributing student loan assistance program or continuing education reimbursement program
- Employee Stock Incentive Plan.
- Pet insurance for your fur babies
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.