Join CASL as a Director of Older Adult Services and Make a Difference
Are you ready to make a lasting impact in the lives of older adults and their families? Join CASL as our Director of Older Adult Services, where you'll lead a diverse continuum of care including Adult Day Services, In-Home Care, and EverPine Care. Through strategic leadership, community partnerships, and innovative service delivery, you'll help older adults age with dignity, independence, and connection while driving growth and sustainability across our programs.
Your Mission
The Director of Older Adult Services provides strategic leadership and oversight for CASL's continuum of programs and services supporting older adults. This role is responsible for ensuring high-quality, culturally responsive services that promote independence, dignity, health, and well-being. Through operational excellence, community partnerships, and program innovation, the Director advances sustainable growth and meaningful impact for older adults and their families.
About CASL
Founded in 1978, CASL is the largest and most comprehensive community-based organization in the Midwest, with deep roots in serving Asian Americans and a commitment to welcoming all. With over 45 years of experience, CASL supports individuals and families across four essential areas: health, human services, education, and advocacy. From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago-area residents build healthy, stable, and empowered lives.
To hear about:
CASL's history, watch here
Compensation & Benefits:
This position offers a salary range of $120,000 – $130,000 annually, reflective of experience and qualifications.
Join CASL and unlock a comprehensive benefits package designed to support you and your loved ones. As a full-time employee, you'll enjoy a range of options tailored to your needs.
CASL’s comprehensive benefits package includes:
Medical, Dental, and Vision Coverage
- Lead the strategic direction, growth, and performance of Adult Day Services, In-Home Services, EverPine Care, and Pine Tree Senior Council initiatives.
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Develop and implement long-term service strategies that support organizational priorities, community needs, and financial sustainability.
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Identify opportunities for innovation, service expansion, and program integration that strengthen CASL's continuum of care for older adults.
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Oversee daily operations across Older Adult Services to ensure high-quality, efficient, and culturally responsive service delivery.
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Establish and monitor key performance indicators related to enrollment, utilization, workforce productivity, financial performance, and participant outcomes.
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Ensure compliance with all applicable federal, state, funder, and regulatory requirements, including Illinois Department on Aging Community Care Program standards.
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Lead the launch, growth, and long-term sustainability of EverPine Care as a competitive private-pay service offering.
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Develop service models, pricing strategies, customer experience standards, and community outreach initiatives that support revenue growth and market expansion.
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Provide leadership, coaching, and performance oversight to program leaders and staff while fostering accountability, collaboration, and professional growth.
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Develop workforce strategies that support recruitment, retention, training, succession planning, and employee engagement.
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Create a culture of continuous improvement that aligns with CASL's mission, values, and commitment to exceptional service delivery.
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Build and maintain strategic partnerships with healthcare providers, community organizations, referral sources, and other stakeholders to expand service access and impact.
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Collaborate closely with Behavioral Health, Physical Health Services, Community Engagement, and other internal stakeholders to advance integrated service delivery, care coordination, and positive outcomes for older adults.
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Develop and manage departmental budgets, financial forecasts, and resource allocation to support organizational goals and long-term sustainability.
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Monitor financial performance and identify opportunities for revenue growth, operational efficiencies, and responsible resource management across service lines.
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Represent CASL in external partnerships, coalitions, industry groups, and community forums related to aging services and healthcare integration.
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Promote equitable, culturally responsive, and person-centered services that reflect the diverse communities CASL serves and strengthen CASL's reputation as a trusted community resource.
Note: This job description outlines primary responsibilities but is not exhaustive. Duties may evolve in response to organizational needs, and flexibility will be required .
What You Bring
To thrive in this role, you should have:
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Bachelor’s degree required ; Master’s degree in Public Health , Social Work, Healthcare Administration, or related field preferred .
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Minimum 8–10 years of progressive leadership experience in aging services, home care, healthcare, or a related field.
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Demonstrated experience leading large-scale, multi-site programs with significant operational, financial, and staff management responsibilities.
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Strong understanding of home and community-based services, including Medicaid-funded programs such as the Illinois Community Care Program (CCP) .
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Strong understanding of Electronic Visit Verification (EVV) requirements, processes, and systems.
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Proven ability to lead, develop, and hold teams accountable while fostering a culture of collaboration, continuous improvement, and high performance.
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Demonstrated strategic thinking skills, with the ability to balance operational demands, navigate complex challenges, and drive long-term organizational goals.
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Proven ability to lead organizational change, manage competing priorities, and successfully implement new initiatives or service models.
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Strong interpersonal, relationship-building, and communication skills, with the ability to effectively engage employees, participants, families, community partners, and healthcare stakeholders.
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Experience launching, growing, or scaling private-pay service lines, new programs, or business initiatives.
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Knowledge of healthcare integration models and experience building partnerships with healthcare providers, managed care organizations, and community-based organizations.
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Strong analytical, problem-solving, and decision-making skills with the ability to utilize data to inform strategy, operational improvements, and business decisions.
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Experience using Salesforce, CRM platforms, or similar data management systems to support program operations, reporting, and decision-making.
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Proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, Teams, and Outlook.
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Demonstrated commitment to serving diverse, immigrant, and older adult communities through culturally responsive and person-centered approaches.
- Project management experience and familiarity with project management methodologies or tools such as Asana, Smartsheet, Monday.com, or similar platforms.
- Must be able to sit, stand, and walk for extended periods, with occasional lifting or moving of objects weighing up to 20 pounds.
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Work is performed during the hours of 8:00 am to 6:00 pm in 8-hour shifts, Monday through Friday
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Must be flexible and available to work after regular business hours when necessary (e.g., weekends and evening periods)
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In-person with limited hybrid flexibility (1–2 days remote/week, as approved)