About this role
Job Title: Information Security Systems Officer (ISSO)
Location: Hanscom AFB
Clearance: TS/SCI
Program: BLITS 3.0
Job Responsibilities:
- Host Based Security System (HBSS)
- Implement software patches and security fixes when it cannot be done using enterprise MECM
- Conduct troubleshooting and repairs over the phone, Teams, remotely utilizing Dameware, and desk-side.
- Deliver quality timely customer service while also meeting contract threshold metrics for phone and ticket resolutions.
- Periodically review processes, procedures, and client configurations for completeness, effectiveness and compliance with information assurance polices and DISA STIGs
- Analyze ACAS vulnerability scan reports, deploy software upgrades and patches to mitigate identified vulnerabilities.
- Use expertise with tools such as PowerShell and Windows Scripting to repackage software applications, operating systems, and patches for deployment to workstations.
Job Requirements:
- Strong knowledge of Windows Desktop Operating Systems (Windows 10/11)
- Working knowledge of Microsoft Active Directory
- Working knowledge of Microsoft Office Products, (O365/2016), Teams, Outlook and Excel.
- Ability to resolve issues quickly and efficiently to comply with metric requirements.
- Proficient with computer, network, and server hardware
- Strong customer service skills
- Strong written and verbal communication skills
- Ability to work in a team environment
- General Knowledge of the following systems and tools: HBSS, ACAS, and ARAD
- Knowledge of PowerShell and the ability to write custom scripts.
- Knowledge of PowerShell and the ability to write custom scripts.
- Understanding of help desk ticketing tools (e.g., Remedy, Service Now, etc.).
- Keen attention to detail.
Education / Certifications
- Secret level DoD security clearance required
- Security+ certification
- Bachelor’s Degree or Associate Degree plus 2 - 8 year experience (degree may be substituted for years of experience)