Client Services Specialist

• Deliver responsive, high-quality support to clients at every account level, resolving inquiries and issues promptly across live chat, email, and phone.

• Guide clients through the KYC verification process, ensuring a smooth and fully compliant onboarding journey.

• Walk clients through the trading platform, showcasing its key features and tools to help them trade with confidence.

• Build lasting client trust and satisfaction through professional, well-informed support and platform training.

• Stay closely attuned to the competitive landscape and financial markets to provide clients with accurate, up-to-date guidance.

• Gather and analyze client feedback to identify opportunities that enhance the overall client experience.

• Collaborate closely with other departments, maintaining open communication to resolve client issues efficiently.
• Fluency in English and Chinese (C1+), with the ability to communicate clearly and professionally in both language.

• Strong interpersonal skills, with a natural ability to build rapport with clients and colleagues alike.

• A solutions-oriented mindset, with the ability to listen closely to both client and team needs and respond effectively.

• Excellent verbal and written communication skills.

• Flexibility to work rotating shifts on a weekly schedule.
• Competitive Salary:  We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.

• Work-Life Harmony:  Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid

• Generous Time Off:  Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.

• Employee Referral Program:  Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.

• Comprehensive Health & Pension Benefits:  From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!

• Workation Wonderland:  Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!

• Volunteer Days:  Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.