Chief Operations Officer, Senior Official II

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

What you will get in return:

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

• Take executive ownership of day-to-day banking operations — including payments processing, client account management, reconciliation, and card programme operations — ensuring activities are conducted within the Bank's risk appetite.

• Manage the Bank's operational relationships with payment channel counterparties, correspondent banks, BIN sponsors, card scheme partners, and third-party service providers.

• Serve as the second primary contact with the Central Bank of The Bahamas, ensuring timely and accurate communication on all material operational matters.

• Ensure day-to-day operations comply with AML/CFT controls, Non-Resident exchange control obligations, BTCRA prudential requirements, and applicable CBOB guidelines, providing first-line operational support to the AML/CFT monitoring function.

• Escalate material operational, financial, or regulatory issues to the CEO and Board promptly, maintaining a transparent relationship with the Board on all operational matters.

• Design, implement, and continuously improve operational procedures, controls, and workflows in coordination with the CRO and MLRO/Compliance Officer, ensuring processes are documented, tested, and regulatory-aligned.

• Oversee outsourcing and third-party service arrangements within scope, including Group-provided support functions, ensuring appropriate service levels, controls, and exit arrangements per CBOB Outsourcing Guidelines.

• Coordinate with Capital.com Group's technology, operations, and support functions to ensure intercompany arrangements operate effectively and in compliance with applicable requirements.

• Prepare or oversee operational reporting and Board and committee papers within scope.

• Maintain fit-and-proper status for the Senior Official II designation under the BTCRA, notifying the CEO and Board promptly of any matter that may affect that status.
• Bachelor's degree or above in finance, business administration, economics, banking, or a related field; postgraduate qualification or professional certification is an advantage.

• Minimum 7–10 years in banking or financial services, including at least 5 years in a senior operational management role at a licensed bank or regulated financial institution.

• Hands-on experience across payments processing (SWIFT, SEPA, or equivalent), client account lifecycle management, correspondent banking, and card programme or payment channel operations.

• Sound working knowledge of Bahamian banking regulation, including the BTCRA and CBOB guidelines, or an equivalent regulatory framework in a comparable jurisdiction.

• Understanding of AML/CFT obligations applicable to banks, including transaction monitoring, Non-Resident exchange control requirements, and CBOB regulatory reporting.

• Familiarity with core banking and payment systems; experience with digital or cloud-based core banking platforms is an advantage.

• Must satisfy CBOB fit and proper requirements, including competence, integrity, and financial soundness.

• Must not be employed at any other firm; any external non-executive positions must be disclosed and assessed for conflict of interest and full-time commitment compatibility.

• Strong operational management, analytical, and process-design capabilities.

• Ability to build robust processes in a lean, de novo banking environment with an evolving operating model.

• High accountability, sound operational judgement, and collaborative working style.

• Fluency in English.