- Install, rack, cable and commission new Supermicro servers, storage and network equipment.
- Diagnose and repair hardware failures — replace DIMMs, drives, power supplies, fans, GPUs, cables and mainboards — and drive RMA cases with vendors through to resolution.
- Install and update drivers, BIOS and firmware across servers, NICs, HBAs and switches, keeping fleet versions consistent and documented.
- Test and install network connections, including structured cabling, optics and link validation, and troubleshoot physical-layer faults.
- Perform preventive maintenance: inspections, cable management, airflow and filter checks, and spare-parts inventory.
- Keep accurate records of every asset, serial number, part swap and rack location.
- Respond to hardware failure alerts, and escalate to the SRE team when a fault is not purely physical.
- Follow runbooks and ESD and safety procedures precisely — and improve them where they are unclear.
Minimum Qualifications
2+ years of hands-on experience with server hardware in a datacenter, colocation, IT operations or equivalent environment.
Practical experience replacing and troubleshooting server components: drives, memory, power supplies, fans, GPUs and mainboards.
Experience installing drivers, BIOS and firmware updates on server hardware.
Experience testing and installing network connections, including structured cabling.
Comfortable on the Linux command line — navigating the filesystem, reading logs, running diagnostics.
Familiar with remote access and operational practices: SSH, VPN, and out-of-band management (IPMI, BMC, Redfish).
Exceptionally organized and meticulous. Accurate records, careful labelling and consistent procedure matter more here than raw speed.
Able to work onsite in Barrie, ON, living within 50 km of the site.
Comfortable with the physical demands of the role: lifting and racking equipment, working in cold aisles, and occasional after-hours or on-call response.
Clear written communication — your notes are what the next person relies on.
Preferred Qualifications
Direct experience with Supermicro servers, chassis and IPMI tooling.
Experience with GPU servers (NVIDIA H100, A100 or similar) and their power and cooling requirements.
Experience with high-speed networking: 100Gb+ Ethernet, InfiniBand, optics and DAC cabling.
Familiarity with DCIM or asset-management tools such as NetBox.
Basic scripting in Bash or Python to automate repetitive checks.
Experience with power distribution units, structured cabling standards, and rack and power design.
Experience handling RMA workflows with hardware vendors.
Relevant certifications (CompTIA Server+, A+, Network+) or an equivalent hands-on track record.