Role Summary
The Banking Operations Associate manages end-to-end account onboarding and KYC refreshes for financial institutions and payment providers. This cross-functional role coordinates with Legal, Compliance, Finance, and Engineering to ensure an auditable, efficient onboarding process using JIRA for workflow tracking and secure documentation handling.
Key Responsibilities
Onboarding & KYC Management
Support active banking applications by compiling corporate, financial, and compliance documentation. Coordinate ongoing KYC refreshes, tracking deadlines and stakeholder assignments to ensure partner requirements are met.
Workflow & Cross-Functional Coordination
Maintain JIRA tickets for application milestones and post-opening handoffs. Ensure Engineering, BI/Data, and Accounting teams are engaged for operational setup and API connectivity upon account opening.
Secure Handling & KYC Refresh Coordination
Manage secure data rooms and vendor portals, adhering to strict information-sharing protocols with external banking partners and third-party vendors.
Support ongoing KYC refresh processes for existing banking, payment service provider, exchange, and liquidity provider relationships across Compliance, Legal, Finance, Product, Operations, Customer Success/Risk, and Data teams to gather required KYC refresh documentation and responses.
JIRA Ticket Management, Cross-Functional Coordination and Process Improvement
Create, update, and maintain JIRA tickets related to banking applications, KYC refreshes, account opening milestones, post-account-opening actions, and supporting team deliverables.
Coordinate post-account-opening handoffs and action items for supporting teams, including Engineering, Business Intelligence/Data, Accounting, Finance Operations, Compliance, and other stakeholders.
Maintain trackers, dashboards, or reports showing the status of active banking applications, KYC refreshes, open JIRA tickets, blockers, owners, and completion timelines.
Support the development of repeatable operating procedures for banking applications, refreshes, secure document collection, ticket management, and post-account-opening coordination.
Required Qualifications
- 1–3 years of experience in fintech, banking, or compliance operations.
- Proven experience in cross-functional coordination and JIRA/ticketing management.
- Exceptional organizational skills with high attention to detail regarding complex documentation.
Preferred Qualifications
- Familiarity with AML/KYC due diligence and corporate structure documentation.
- Experience in crypto or high-growth payments environments.
- Technical understanding of API connectivity and financial reporting handoffs.
Success Measures
- Timely progression of applications and KYC refreshes with zero security breaches.
- Highly accurate JIRA documentation and clear stakeholder accountability.
- Seamless operational handoffs for post-opening setup and reconciliation.