Executive Leadership & Strategy
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Partner with the CEO and COO to establish operational strategy and portfolio performance goals.
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Lead and develop the company's property management function, creating scalable processes and operational standards.
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Build a culture of accountability, collaboration, and continuous improvement across the organization.
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Establish key performance indicators (KPIs), reporting standards, and operational best practices that support long-term growth.
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Serve as a trusted advisor and member of the executive leadership team.
Property Management Leadership
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Oversee a portfolio of commercial assets, ensuring operational excellence, tenant satisfaction, and asset preservation.
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Directly manage, mentor, and develop a team of Property Managers while fostering professional growth and accountability.
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Ensure consistent execution of property operations, maintenance programs, capital projects, inspections, and risk management initiatives.
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Drive tenant retention through exceptional customer service and proactive relationship management.
Financial & Operational Performance
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Oversee annual operating budgets, forecasts, capital expenditures, and operating expense management.
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Review CAM reconciliations, tenant billings, rent collections, delinquencies, and financial performance across the portfolio.
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Analyze operational and financial trends to identify opportunities for increased efficiency and asset performance.
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Partner closely with accounting, leasing, ownership, and executive leadership to maximize portfolio value.
Lease Administration & Compliance
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Provide executive oversight of commercial lease administration, including amendments, renewals, assignments, estoppels, SNDAs, and related legal documentation.
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Interpret lease provisions and ensure compliance while identifying operational, financial, and legal risks.
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Maintain accurate lease abstracting and documentation within Yardi.
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Collaborate with leasing teams, legal counsel, ownership, and tenants on lease-related matters.
Reporting & Process Improvement
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Develop executive-level reporting packages that provide meaningful insights into portfolio performance.
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Establish standardized dashboards, operational metrics, delinquency reporting, tenant retention analytics, and financial reporting.
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Design and implement policies, procedures, and workflows that improve consistency, efficiency, and organizational scalability.
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Ensure integrity and accuracy of operational, financial, and property management data.
Relationship Management
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Build trusted relationships with tenants, investors, ownership groups, lenders, contractors, attorneys, and vendors.
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Serve as the senior operational representative for ownership regarding portfolio performance.
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Resolve complex tenant and operational issues with professionalism, sound judgment, and a solutions-oriented approach.
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Bachelor's degree required.
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10+ years of commercial property management experience, including team leadership responsibility.
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Proven success leading, mentoring, and developing high-performing property management teams.
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Strong background managing commercial real estate portfolios; retail experience is highly preferred.
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Advanced experience with Yardi, including reporting, lease administration, and property operations.
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Thorough understanding of commercial leases, CAM reconciliations, budgeting, financial reporting, and capital planning.
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Experience preparing executive-level reporting and presenting portfolio performance to senior leadership.
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Strong business acumen with the ability to balance operational excellence and strategic decision-making.
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Excellent communication, relationship management, and leadership skills.
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Driver’s License Required-travel to properties within the portfolio will be required as needed.
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Executive leader with a collaborative, hands-on management style.
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Strategic thinker who can build scalable systems while remaining engaged in day-to-day operations.
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Proven ability to create structure, improve processes, and drive organizational performance.
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Entrepreneurial mindset with the flexibility to succeed in a growing organization.
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Strong financial and analytical skills with exceptional attention to detail.
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High level of integrity, professionalism, and executive presence.
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Confident communicator who builds credibility with executives, ownership, tenants, lenders, and external partners.
The target compensation range for this role is $155,000-$165,000 with bonus potential