VIP Analyst

As a VIP Analyst, you will work closely with the VIP department to analyze customer account data, identify key trends, and provide insight that supports the growth and retention of our VIP customer cohort.

The VIP department plays a key role in developing and retaining our most valuable customers through tailored service, account insight and proactive relationship management. The team focuses on understanding customer behavior identifying opportunities for growth, and supporting effective decision-making through accurate analysis and reporting.

In this role, you will work with a range of stakeholders to monitor VIP customer account metrics, analyze customer performance, and produce insight that supports the department’s objectives. You will be responsible for delivering clear, accurate and timely reports, helping to identify trends, risks and opportunities within the VIP cohort.

This is an excellent opportunity for someone with strong data analysis skills, attention to detail and the ability to communicate findings effectively to senior stakeholders.

The salary range for this position is $65,000-$75,000 annually.

• Degree in Mathematics, Statistics, Economics, Computer Science, Data Science or a related field, or equivalent practical experience.
• Proficient in Python and SQL, with experience manipulating and analyzing large data sets.
• Strong analytical and problem-solving skills with a methodical approach to working with data.
• Experience producing reports, dashboards or performance insight for stakeholders.
• Ability to identify trends, patterns and opportunities from customer or business data.
• Strong communication skills, with the ability to present findings clearly to colleagues and management.
• Experience using data visualization tools or reporting platforms, such as Power BI, Tableau, Looker Studio or similar, desirable.
• Knowledge of customer account performance, CRM data, retention analysis or VIP/customer segmentation advantageous.
• Self-motivated and able to work both independently and collaboratively in a fast-paced environment.

At bet365, we're one of the world's leading online gambling companies, revolutionizing the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

• Analysing VIP customer account data to identify trends, behaviours and opportunities for growth.
• Producing regular and ad hoc reporting on VIP performance, account metrics and customer activity.
• Supporting the VIP department by providing clear insight to inform customer management strategies.
• Building and maintain datasets, dashboards and reporting outputs to monitor cohort performance.
• Presenting analysis in a clear and concise manner to stakeholders across the department.
• Working with colleagues to understand business needs and deliver data-led recommendations.
• Investigating anomalies or changes in customer behaviour and highlight risks or opportunities.
• Improving reporting processes, automation and data quality where appropriate.
• Supporting the team with additional analysis, projects and operational requirements as needed.
• Ensuring all work is completed accurately, professionally and in line with company policies.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.