About this role
OUR MISSION IS TO MAKE EXCEPTIONAL HEALTHCARE ACCESSIBLE ANYTIME, ANYWHERE, FOR ANYONE.
American healthcare is broken. Patients sit on hold, get lost in communication loops, and struggle to reach the right care. Everyone has felt it, and no one should have to.
Assort Health is the fastest-growing AI agents company in healthcare, and we are making access to care effortless, fast, and human.
Our omnichannel agents handle calls, texts, and chats from end to end, integrating with EHR and PMS systems and the real-world preferences of every provider so patients reach the care they need without the wait.
Since launching in 2023, Assort has handled over 150M patient interactions across roughly 8,000 providers and cut average hold times from 11 minutes to 1. We resolve more than 98% of calls, schedule with 99% accuracy, and hold a 4.5 out of 5 rating across over 52K patient reviews. For the practices we serve that means real ROI, around $3.3M in added revenue per 100 physicians.
Our advantage compounds. We have built the largest specialty healthcare voice dataset in the world, spanning 62K care protocols and 1.6M decision pathways, and it makes every agent we ship sharper than the one before. And we are growing fast. In 2025 we were a team of 15. Today we are a 150-person company with a 40-plus person engineering team, and we are on track to double again this year.
Revenue is up 15x in the last 15 months. We have raised over $100M at a $700M valuation, backed by Lightspeed and First Round, and we were named to the 2026 Enterprise Tech 30, the only healthcare AI company on the list, and the Forbes Cloud 100 alongside OpenAI, Anthropic, Stripe, and Ramp.
Please note: the Assort Health Talent Team will only email you from an assorthealth.com http://assorthealth.com email address.
ABOUT THE ROLE:
Our customers' outcomes are our product story. When SENTA converts 64% of referrals into appointments, Michigan Orthopedic Surgeons captures $2.3M in new revenue, or Annapolis Internal Medicine books 61% of flu shots through AI outreach alone — that's not just social proof. It's evidence our product works.
Your job is to build the engine that captures and activates that evidence across every customer relationship and go-to-market motion. You'll own customer marketing end to end: standing up our Customer Advisory Board, systematizing how we measure and communicate ROI, scaling case studies across video, audio, and written formats, and embedding voice-of-customer everywhere it matters — campaigns, web, events, ads, and sales collateral.
This is a strategic, revenue-tied role. You'll work directly with sales leadership, account management, and customers themselves — advocating for them, telling their stories, and building the relationships that earn us their advocacy.
- This role reports to the Head of Brand & Content
- Location: San Francisco or New York City
WHAT YOU’LL DO:
- Customer evidence engine. Programmatize how Assort captures, validates, and tells ROI stories. Own the measurement methodology, the production cadence, and the cross-functional workflow. Produce a steady stream of strategic content: case studies, testimonials, and content (audio, video, written) across our audiences (22 specialties and health systems) used by sales, marketing, PR, and product.
- Reference Program. Orchestrate sales references, analyst references (KLAS, Gartner, Forrester), industry awards submissions, and the customer speaker pipeline for events, webinars, and press. Build the matching logic and request system that scales beyond one person fielding ad-hoc asks.
- Customer Advisory Board (0>1). Stand up Assort’s first CAB. Define audience, member profile, charter, cadence, and value exchange in partnership with executive leadership. Recruit members, design programming, and run the operating cadence that earns retention and advocacy.
- Marketing Activation. Ensure voice-of-customer shows up across our website, sales materials, ABM campaigns, event presence, press moments, and product launches. Partner closely with brand, content, PR, product, and design so customer evidence is integrated rather than bolted on.
- AI-Augmented Operations. Use AI tools fluently (Claude, ChatGPT, Descript, Captions, HeyGen,, etc.) to compress production timelines and increase output. You’ll treat AI as core infrastructure for this role and build AI workflows that scale repetitive parts of the customer marketing function.
- Detailed, clear communications. You’ll write cross-functional briefs for designers/producers, report on the performance of customer content, and draft internal comms for Assorties to get to know and advocate for our customers better.
WHAT WE’RE LOOKING FOR:
- 5–7 years in customer, content, or product marketing — with hands-on experience across customer marketing, content, and/or social media; you know what works and push the limits of those channels. Healthcare or complex B2B background a plus.
- Experience engaging with, and building rapport with customers, in settings like interviews, on-site visits, and executive conversations.
- Skill as a creator (video, written, audio) and communicator (written and oral; internal and external) that’s apparent in both the quality and quantity of your output.
- Strong project management skills, including standing up programs from scratch and scaling them; the ability to toggle as the focus shifts.
- The judgment of someone who understands that customer trust is a long-term asset, not a short-term lever.
BENEFITS & PERKS FOR ASSORTIES
- 💸 Competitive Compensation – Including salary and employee stock options so you share in our success.
- 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
- 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
- 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
- 🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.
- 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
- 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
- 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
- 👵 401(k) – Build your retirement savings.
HOW WE WORK & WHAT WE VALUE
Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you!
Please note: the Assort Health Talent Team will only email you from an assorthealth.com http://assorthealth.com email address.
American healthcare is broken. Patients sit on hold, get lost in communication loops, and struggle to reach the right care. Everyone has felt it, and no one should have to.
Assort Health is the fastest-growing AI agents company in healthcare, and we are making access to care effortless, fast, and human.
Our omnichannel agents handle calls, texts, and chats from end to end, integrating with EHR and PMS systems and the real-world preferences of every provider so patients reach the care they need without the wait.
Since launching in 2023, Assort has handled over 150M patient interactions across roughly 8,000 providers and cut average hold times from 11 minutes to 1. We resolve more than 98% of calls, schedule with 99% accuracy, and hold a 4.5 out of 5 rating across over 52K patient reviews. For the practices we serve that means real ROI, around $3.3M in added revenue per 100 physicians.
Our advantage compounds. We have built the largest specialty healthcare voice dataset in the world, spanning 62K care protocols and 1.6M decision pathways, and it makes every agent we ship sharper than the one before. And we are growing fast. In 2025 we were a team of 15. Today we are a 150-person company with a 40-plus person engineering team, and we are on track to double again this year.
Revenue is up 15x in the last 15 months. We have raised over $100M at a $700M valuation, backed by Lightspeed and First Round, and we were named to the 2026 Enterprise Tech 30, the only healthcare AI company on the list, and the Forbes Cloud 100 alongside OpenAI, Anthropic, Stripe, and Ramp.
Please note: the Assort Health Talent Team will only email you from an assorthealth.com http://assorthealth.com email address.
ABOUT THE ROLE:
Our customers' outcomes are our product story. When SENTA converts 64% of referrals into appointments, Michigan Orthopedic Surgeons captures $2.3M in new revenue, or Annapolis Internal Medicine books 61% of flu shots through AI outreach alone — that's not just social proof. It's evidence our product works.
Your job is to build the engine that captures and activates that evidence across every customer relationship and go-to-market motion. You'll own customer marketing end to end: standing up our Customer Advisory Board, systematizing how we measure and communicate ROI, scaling case studies across video, audio, and written formats, and embedding voice-of-customer everywhere it matters — campaigns, web, events, ads, and sales collateral.
This is a strategic, revenue-tied role. You'll work directly with sales leadership, account management, and customers themselves — advocating for them, telling their stories, and building the relationships that earn us their advocacy.
- This role reports to the Head of Brand & Content
- Location: San Francisco or New York City
WHAT YOU’LL DO:
- Customer evidence engine. Programmatize how Assort captures, validates, and tells ROI stories. Own the measurement methodology, the production cadence, and the cross-functional workflow. Produce a steady stream of strategic content: case studies, testimonials, and content (audio, video, written) across our audiences (22 specialties and health systems) used by sales, marketing, PR, and product.
- Reference Program. Orchestrate sales references, analyst references (KLAS, Gartner, Forrester), industry awards submissions, and the customer speaker pipeline for events, webinars, and press. Build the matching logic and request system that scales beyond one person fielding ad-hoc asks.
- Customer Advisory Board (0>1). Stand up Assort’s first CAB. Define audience, member profile, charter, cadence, and value exchange in partnership with executive leadership. Recruit members, design programming, and run the operating cadence that earns retention and advocacy.
- Marketing Activation. Ensure voice-of-customer shows up across our website, sales materials, ABM campaigns, event presence, press moments, and product launches. Partner closely with brand, content, PR, product, and design so customer evidence is integrated rather than bolted on.
- AI-Augmented Operations. Use AI tools fluently (Claude, ChatGPT, Descript, Captions, HeyGen,, etc.) to compress production timelines and increase output. You’ll treat AI as core infrastructure for this role and build AI workflows that scale repetitive parts of the customer marketing function.
- Detailed, clear communications. You’ll write cross-functional briefs for designers/producers, report on the performance of customer content, and draft internal comms for Assorties to get to know and advocate for our customers better.
WHAT WE’RE LOOKING FOR:
- 5–7 years in customer, content, or product marketing — with hands-on experience across customer marketing, content, and/or social media; you know what works and push the limits of those channels. Healthcare or complex B2B background a plus.
- Experience engaging with, and building rapport with customers, in settings like interviews, on-site visits, and executive conversations.
- Skill as a creator (video, written, audio) and communicator (written and oral; internal and external) that’s apparent in both the quality and quantity of your output.
- Strong project management skills, including standing up programs from scratch and scaling them; the ability to toggle as the focus shifts.
- The judgment of someone who understands that customer trust is a long-term asset, not a short-term lever.
BENEFITS & PERKS FOR ASSORTIES
- 💸 Competitive Compensation – Including salary and employee stock options so you share in our success.
- 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
- 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
- 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
- 🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.
- 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
- 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
- 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
- 👵 401(k) – Build your retirement savings.
HOW WE WORK & WHAT WE VALUE
Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you!
Please note: the Assort Health Talent Team will only email you from an assorthealth.com http://assorthealth.com email address.
About Assort Health
Assort Health is hiring for the senior customer marketing manager role. NewJob aggregates active openings directly from Assort Health's applicant tracking system, so this listing is current.
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