- Exceptional attention to detail. Small mistakes can create large problems in travel, so accuracy is essential.
- Excellent written English with strong grammar, spelling, and professional communication skills.
- Strong organizational skills and the ability to manage many trips and requests simultaneously.
- A proactive mindset. You should notice when something is missing, follow up without being asked, and close the loop on outstanding requests.
- Strong judgment about what you can handle independently and what should be escalated.
- Comfort communicating professionally with luxury hotels, concierges, destination management companies, transportation providers, and other travel partners.
- Ability to follow established processes while adapting when travel plans change.
- Reliability and consistency. Clients often travel across weekends, holidays, and multiple time zones, so details need to be handled on schedule.
- Discretion when working with confidential client information and high-profile or high-net-worth travelers.
- Ability to work independently in a remote environment.
Experience in luxury travel, hospitality, hotels, executive assistance, concierge services, or high-end customer service is strongly preferred. Familiarity with luxury hotel brands and the expectations of five-star travelers is a plus. Experience coordinating travel logistics, transportation, reservations, or complex schedules is also valuable.
This is primarily an operations and execution role rather than a sales role.
The lead advisor will generally determine the hotels, overall trip structure, and recommendations presented to clients. You will help turn those decisions into a well-executed trip by managing logistics, supplier communication, client preferences, confirmations, and follow-through.
Over time, there may be opportunities to take ownership of additional parts of the client experience as you become familiar with our clients, partners, and processes.
Hours: Part-Time | 20 Hours per Week | Potential to Grow into Full-Time