Business Analyst

• Manage day-to-day team operations and coordinate across product, design, and engineering to ensure delivery of roadmap commitments.

• Write and maintain clear user stories, acceptance criteria, and technical specifications based on the product manager’s strategy, solution design, and product requirements document.

• Lead agile processes including team standups, backlog refinement, sprint planning, and status tracking to maintain momentum and visibility.

• Support the Product Manager by conducting research, coordinating stakeholder interviews, and documenting business requirements.

• Handle operational issues and support requests, serving as a primary point of contact for questions about product functionality and expected behavior.

• Create and maintain product documentation including feature guides, FAQs, and release notes to support end-user adoption.

• Help collect and synthesize feedback from users, support teams, and stakeholders to inform product improvements.

• Assist with incident response and post-mortems to identify process improvements and prevent recurring issues.
• Bachelor's degree in a related field or equivalent experience

• 0-3 years of experience in product operations, business analysis, logistics operations, or a similar role

• Experience writing user stories, acceptance criteria, and technical specifications preferred.

• Demonstrated ability to work effectively with cross-functional teams including engineering, design, and product.

• Experience working on B2B products is preferred; a freight or logistics industry background is a plus.

• Familiarity with agile methodologies and tools like Jira, Confluence, or similar platforms.

• Excellent written and verbal communication skills with the ability to clearly articulate requirements and priorities.
• Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.

• Invest in your future with our matching 401(k) program.

• Build relationships and take part in learning opportunities through our Employee Resource Groups.

• Enjoy office wide engagement activities, team events, happy hours and more!

• Leave the suit and tie at home; our dress code is casual.

• Work in the heart of downtown Chicago, IL!

• Take advantage of our transportation reimbursement program and make your way to work via the train, bus, car or bike! There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.

• Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.

• Maximize your wellness with free counseling sessions through our Employee Assistance Program

• Get paid to work with your friends through our Referral Program!

• Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Candidate Engagement Specialist who can answer any questions.

The base salary range for this position is $79,000 - $98,000, plus bonus and benefits. The range displayed on each job posting reflects the pay range for the position across all locations. Within the range, individual pay is determined based on work location, job-related skills, experience, relevant education or training.