ABOUT APPLY
APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
THE ROLE:
LIFE AT APPLY
People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email [email protected].
Program Leadership & Governance
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Develop, define, and lead oversight and governance mechanisms for various workstreams across the engagement
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Build and maintain program plans, schedules, RAIDD logs, and performance reports aligned with client priorities
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Manage complex, competing priorities with structured thinking and a high degree of creativity
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Apply agile and lean methodologies to ensure successful management and transparent reporting of initiatives
Team Management & Execution
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Lead cross-functional delivery teams (design, engineering, QA, product), establishing clear strategies and milestone plans
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Drive priorities and task assignments aligned with overall program objectives
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Navigate teams through technical and organizational challenges, applying proven PM principles
Client & Stakeholder Management
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Act as a primary delivery contact for client stakeholders at all levels, including senior executives
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Partner with client account managers to understand business needs and translate them into actionable delivery plans
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Proactively surface risks, dependencies, and blockers before they impact delivery
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Ensure client expectations are consistently met and exceeded throughout the engagement
Process & Quality Assurance
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Establish and maintain project management processes across all workstreams
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Develop resolution plans when delivery challenges arise, escalating appropriately and swiftly
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Ensure deliverables meet scope, quality, and timeline expectations before handoff or release
TELCO INDUSTRY EXPERIENCE (REQUIRED)
You have delivered digital projects within the telecommunications sector. Experience with mass-market prepaid operators or MVNOs is strongly preferred. You have hands-on familiarity across several of the following:
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Self-service in remote channels : IVR, WhatsApp and conversational assistants.
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Self-service in owned channels : mobile app and authenticated web (My Account).
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Sales and awareness products: public website, acquisition and conversion journeys.
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Complementary products : device sales/e-commerce, captive portal.
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Internal tools for operations teams: back-office, agent-facing and support tooling.
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7–10+ years of experience in project or program management, with at least 3 years in the telco industry
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Full professional fluency in Spanish and English (written and verbal) — required
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Proven track record delivering digital projects in the telco sector, ideally in Mexico or LATAM
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Strong command of project management tools: Jira/Confluence, Google Workspace, Notion, Smartsheet
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Demonstrated experience with agile and lean delivery methodologies
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Proven track record managing programs involving digital transformation, business process optimization, or organizational change
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Excellent communication and facilitation skills — able to translate complexity for both technical and executive audiences
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Strong client-facing skills and experience managing expectations in fast-paced, ambiguous environments
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Ability to manage multiple workstreams and resources simultaneously without sacrificing quality
Nice to Have
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Telecommunications Engineering Degree
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Experience in consulting, agency, or professional services
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Professional certifications: PMP, PMI-ACP, Scrum Master, or SAFe