ABOUT ANOMALY:
Anomaly https://www.findanomaly.com/ is a venture-backed company with a bold mission: to Transform Health Payment. Financial transactions in healthcare are broken - $500B is spent each year on Billing and Insurance Related Costs, with more than $200B spent processing payments. Anomaly is a small, but mighty team of experienced healthcare experts, cutting-edge technologists, and brilliant PhD’s set on fixing this problem. We leverage modern technology and advanced machine learning algorithms to identify trends, patterns, and outliers in vast amounts of healthcare finance data to create a more efficient and seamless transaction system. Our leadership team has decades of experience building, leading, and growing successful healthcare technology companies, and we are backed by amazing investors. And we think we’re pretty fun, too.
OVERVIEW:
Anomaly is seeking a dynamic Solution Delivery Manager to drive customer value with our core products. This role will be responsible for supporting new customer onboarding, solution implementation, customer reporting, and ongoing solution delivery. In addition, this individual will work closely with our internal teams to manage internal delivery processes, prepare client deliverables, and represent the voice of the customer during product roadmap and growth strategy conversations. The ideal candidate is a self-starter and strategic thinker who is highly collaborative and comfortable working in a fast-paced startup environment. This role reports to the Chief Operating Officer and will be either in-person in our NYC office or remote based on the candidate's preference.
KEY RESPONSIBILITIES:
- Customer Onboarding: Coordinate closely with our Product and Engineering teams to ensure a seamless customer onboarding experience. Prepare and deliver customer-facing onboarding materials (e.g., implementation roadmap), manage the implementation process, and escalate issues as needed.
- Project Management: Coordinate internal work effort and driving accountability across functional areas to produce client deliverables and reach key delivery milestones.
- Value Capture: Convey solution value through reporting, data analysis, and client presentations. Define key performance metrics and establish performance benchmarks. Develop case studies showcasing our impact.
- Solution Optimization: Identify opportunities to optimize solution performance in the customer environment (e.g., workflow best practices, presenting key insights). Support individual customers as they adopt our solutions, but also bring generalized learnings back to the Anomaly team for continuous improvement.
- Client Relationship Management: Develop close working relationships with key client stakeholders. Surface and/or support value-driven contract expansion opportunities.
QUALIFICATIONS:
- 5-8 years of relevant experience in customer success, project management, or solution delivery in enterprise healthcare technology and/or consulting
- Knowledge of revenue cycle management, billing workflows, and/or managed care
- Proven track record of managing enterprise onboarding and implementation for healthcare clients
- Excellent communication and project management skills
- Skilled at building and maintaining client stakeholder relationships
- Strong cross-functional collaborator, with experience working across technical and non-technical teams
- Comfortable operating in ambiguity and supporting multiple client engagements simultaneously
- Willingness to travel for company off-sites, minimum 2x per year, as well as on-site to client meetings as needed